Organisational Change Lead - Cross Domain Delivery

Paris, France
Main Location
Redmond, WA, United States
Open jobs

We are looking for an experienced Organisational Change Lead to join our team as we continue to develop and grow our Cross-Domain Delivery Adoption and Change Management Practice (CDD:ACM).


Microsoft Services’ mission is to lead and serve Microsoft’s customers and partners as they realize their full potential through Microsoft software and services. Microsoft Services and its partners bring the deepest expertise of Microsoft solutions - from enterprise planning to deployment and support - to help our customers innovate to strategic advantage in their respective industries.


Within Microsoft Service the Cross-Domain Delivery Adoption and Change Management Practice has grown to about 90 people worldwide since 2015, and is responsible for the delivery of Adoption & Change Management services offerings throughout the globe. Our goal is to drive high value end-user adoption via individual, group and organizational change management services.  In a world of consumption based economics (driven by cloud and devices), adoption is the new currency. 


This role is a non-technical people focused organizational change consulting role and is focused on the discipline of people and behavioral change management while developing and evolving Change Management and Adoption Services from a people and organizational perspective.


This is an exciting opportunity to play an integral part in the development and success of the Adoption and Change Management Practice. If the challenges and opportunities of delivering high value adoption services excite you, then please read on.  

  • As we build Adoption and Change Management capabilities you will assist in field enablement activities to empower Microsoft resources on ACM around the globe.
  • You will contribute to and participate in practice development activities such as the development of new IP, marketing collateral and foundational business processes for our ACM practice, reporting in to the Practice Architect Manager.

Business Development and Pre-sales

  • Working as the immediate contact and opportunity owner, you will work with the new Global Pursuit team to effectively answer and address engagement requests from the Delivery and Account Aligned teams within the Areas.


Delivery Oversight

  • You will support delivery oversight, and be part of an ACM Architect team responsible for skills development and education of the GP consultancy team. This will involve close alignment with the GP Lead, Technical Delivery Managers and sponsors within the Domain organization, to develop and implement training in response to offering and workload evolution.



  • You will be responsible for evangelizing the need and impact of Adoption & Change Management, both internally through field readiness, internal conferences, team/functional meetings etc. and externally through EBCs, speaking engagements, conferences, blogs etc.


Offering and IP Development

  • You will have responsibility, as part of the ACM Architect team, for development and innovation, incubation and evolution of ACM related delivery IP ; both traditional consultancy engagements and scale offerings. 



In addition, you will:

  • Mentor and coach ACM Consultants and client change teams 
  • Communicate effectively and collaborate as part of a team of professionals
  • Facilitate meetings and workshops with team and key client contacts 
  • Develop and maintain strong stakeholder relationships within the customer environment
  • Establish and manage client expectations while maintaining a positive, proactive and professional demeanor
  • 10+ years of professional experience with a minimum of 8 years’ experience in driving organisational change and 3 years’ experience in change management consulting with proven delivery change practitioner experience (not just technology consumption)
  • Solid understanding of Microsoft’s key ACM Practice solutions across the Domain organization workloads
  • Strong understanding of solution selling; previous experience selling transformation/change management, business change through technology, or similar consulting offerings is valued
  • Executive-level interpersonal, verbal, written & presentation skills; strong listening & team building skills
  • Demonstrated analysis and communication skills connecting business and technology problems.
  • Experience working with different regional cultures and within a virtual global practice team
  • Proven self-starter able to deal with ambiguity resulting from a new practice and service offering
  • Launguage skills will be highly valued (French, Spanish, German. italian or Scandinavian)
  • BA or BS degree in Social Science, Humanities, Psychology or Business and/or equivalent experience (MBA preferred)


Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.  We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.


Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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