Other great benefits - We're adding them, not scaling back:
Medical, dental, and vision insurance
Weekly lunches and a well-stocked kitchen
Monthly events and quarterly off sites
Scout RFP users will present you with a range of interesting challenges, from technical to business problems. As you mature in this role, you will be able to proactively recommend best practices learned from interacting with professionals across our customer base and internally.
Candidates must be self-motivated individuals who love working with a passionate and collaborative team, solving problems, working with different software, delighting customers, and continually improving company processes and culture. You must have previous experience learning on your own, as well as accessing knowledge from others, an ability to thrive in unknown territory, and a desire to contribute.
What you'll accomplish:
Operate as a lead point of contact for all incoming customer requests and concerns
Educate and empower our customers to become better users of Scout
Ensure the timely and successful delivery of solutions according to customer needs and objectives
Respond to all questions/concerns related to Scout and escalate to the appropriate team when necessary
Proactively look for solutions to problems and propose improvements to internal teams
Create and update content and documentation for Scout's HelpDesk and User Guides
What you'll need to be successful:
Undergraduate 4-year degree from a reputable college/University
Excellent verbal and written communication skills required
Strong organizational and time management skills
General web and software skills
Capable of on-the-spot decision-making and problem-solving
Comfortable with managing multiple tasks and expectations across team members and customers
Experience with creating and manipulating spreadsheets in Excel
Client facing experience preferred (retail, client support, or customer service)
You MUST be living in the San Francisco/Oakland/San Jose/Silicon Valley area to be considered
Mission: Our mission is to make enterprise commerce faster, less risky, and more transparent.
Competition: We compete with legacy data, spreadsheets and even pen and paper. We are an intuitive, cloud-based software that helps procurement professionals source fast and make a bigger business impact.
Smart and sustainable growth: We rapidly growing, and are very intentional about planning for future growth. The money goes into the business and continues to build and bring the best product possible to market.
Benefits: Medical, dental and vision coverage. Unlimited PTO. Health Savings Accounts. 401(k) plan. Pre-tax commuter benefits. Retirement plan. Lunch twice a week. Fully stocked kitchen. We are always evaluating our options to do what we can to bring the best to our employees.
Transparency: Lots of companies say it, few of them actually live it. We live transparency every day - just ask a Scout employee to learn more.
We're a community of women leveraging our connections into top companies to help
underrepresented women get the roles they've always deserved.
Simultaneously, we work to build truly inclusive hiring processes and environments
where women can thrive and not just survive.
Are you hiring? Join our platform for diversifiying your team