Customer Success Specialist - SF

San Francisco, CA, United States
Posted 9 days ago
Main Location
San Francisco, CA, United States
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PowerToFly approved because…
  1. Flexible work schedule and generous PTO policy
  2. Work-life balance (we have kids too!)
  • Other great benefits - We're adding them, not scaling back:
    1. Medical, dental, and vision insurance
    2. Weekly lunches and a well-stocked kitchen
    3. Transit benefits
    4. Monthly events and quarterly off sites
  • Scout RFP users will present you with a range of interesting challenges, from technical to business problems. As you mature in this role, you will be able to proactively recommend best practices learned from interacting with professionals across our customer base and internally.

    Candidates must be self-motivated individuals who love working with a passionate and collaborative team, solving problems, working with different software, delighting customers, and continually improving company processes and culture. You must have previous experience learning on your own, as well as accessing knowledge from others, an ability to thrive in unknown territory, and a desire to contribute.

    What you'll accomplish:
    • Operate as a lead point of contact for all incoming customer requests and concerns
    • Educate and empower our customers to become better users of Scout
    • Ensure the timely and successful delivery of solutions according to customer needs and objectives
    • Respond to all questions/concerns related to Scout and escalate to the appropriate team when necessary
    • Proactively look for solutions to problems and propose improvements to internal teams
    • Create and update content and documentation for Scout's HelpDesk and User Guides
    What you'll need to be successful:
    • Undergraduate 4-year degree from a reputable college/University
    • Excellent verbal and written communication skills required
    • Strong organizational and time management skills
    • General web and software skills
    • Capable of on-the-spot decision-making and problem-solving
    • Comfortable with managing multiple tasks and expectations across team members and customers
    • Experience with creating and manipulating spreadsheets in Excel
    • Client facing experience preferred (retail, client support, or customer service)
    • You MUST be living in the San Francisco/Oakland/San Jose/Silicon Valley area to be considered

    Mission: Our mission is to make enterprise commerce faster, less risky, and more transparent.

    Competition: We compete with legacy data, spreadsheets and even pen and paper. We are an intuitive, cloud-based software that helps procurement professionals source fast and make a bigger business impact.

    Smart and sustainable growth: We rapidly growing, and are very intentional about planning for future growth. The money goes into the business and continues to build and bring the best product possible to market.

    Benefits: Medical, dental and vision coverage. Unlimited PTO. Health Savings Accounts. 401(k) plan. Pre-tax commuter benefits. Retirement plan. Lunch twice a week. Fully stocked kitchen. We are always evaluating our options to do what we can to bring the best to our employees.

    Transparency: Lots of companies say it, few of them actually live it. We live transparency every day - just ask a Scout employee to learn more.

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