Product Support Analyst

Posted 12 days ago
Main Location
New York City, NY, United States
Open jobs
powertofly approved What SeatGeek Has to Offer:

SeatGeek was built in 2009 as the only mobile ticketing marketplace created with fan experience top of mind. SeatGeek is transforming the way fans buy and sell their tickets to their favorite live events. They also offer benefits like:

  • $120/month to spend on tickets to live events
  • Health/dental/vision benefits
  • Annual subscriptions to Citibike, Spotify, & Meditation Services
  • SeatGeek Enterprise is paving the way for the future of ticketing by opening up the industry. We have clients around the globe, including major sports leagues and teams, and entertainment venues to support.

    With great software comes great responsibility (and great opportunity!). We’re looking for a Product Support Analyst who can provide excellent technical product support to our SGE clients with guidance from our Support Manager who you'll report to. If you love learning new technology inside and out, enjoy collaborating with our teams and external clients, and are just as passionate about providing ridiculously good customer service as we are, we'd love to hear from you.

    What you'll do
    • Assist clients with incoming software application support requests through phone calls, chats, and emails
    • Go above and beyond to provide support for all SeatGeek Enterprise clients
    • Oversee ongoing support cases by communicating with clients, investigating ongoing issues, and collaborating with other teams
    • Test software application issues and bugs in a test environment and work with the development team for a resolution
    Who you are
    • A problem solver with 2+ years of experience working in a technical support capacity for a SaaS company or a call-center
    • Interested in technology, software, and start-ups
    • A positive communicator even on the most challenging calls
    • A fan of live events, and plus if you have experience working in the ticketing space
    • Passionate about all things related to customer happiness

    Additionally, not required but a plus:

    • Able to work Tuesday - Saturday and/or a differential shift
    • Experience in ticketing industry
    • Open to traveling when deemed necessary and safe
    • Equity stake in a well-funded growth stage company
    • A superb benefits package that supports health/dental/vision. We also provide annual subscriptions to Headspace,, and One Medical 
    • A focus on transparency. We have regular company meetings and Q&A panels where employees can chat openly with teams across SeatGeek, our co-founders, and external guests from the industry
    • Although this perk is currently on pause, we can’t help but talk about it. SeatGeek employees receive a monthly ticket-purchase stipend, and we cannot wait to get back to safely attending the live events that we so dearly miss
    • Covid-19 Response: We’re not expecting employees to return to the office until April 2021 at the earliest. Once it’s again safe to do so, we look forward to welcoming people back to our offices. In the meantime, we’re offering a $1000 reimbursement to create your ideal workspace at home


    SeatGeek is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law. As an equal opportunities employer, we recognize that diversity is a positive attribute and we welcome the differences and benefits that a diverse culture brings. Come join us!


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    Product Support Analyst