Seasonal Tax Associates

Willow, AK, United States Posted 13 days ago
Main Location
Mountain View, CA, United States
Open jobs
Overview

If you’re a highly motivated individual with a business background and excellent communication skills, we need you to help our customers complete their taxes using TurboTax.  You’ll advance our goal of “Powering Prosperity Around the World” by providing expert guidance and explanations of tax and technical terms to our customers.  You’ll also play an important role in our effort to enhance our brand by delighting our customers and empowering them to prepare their taxes.

Responsibilities

Job Content/Scope:

  • This is a seasonal position providing support to credentialed tax experts in compiling/preparing tax returns for TurboTax Customers
  • Will assist credentialed tax experts by gathering/organizing and accurately entering customer data in the federal and state tax returns for review
  • Communicate directly with the customer as needed
  • Coordinate customer meetings and follow-up
  • Communicate updates to credentialed tax experts on assigned customers
  • Will help customers who are working on their tax return with both product/software inquiries, as well as with tax questions and calculations
  • Will apply defined practices, procedures and company policies to troubleshoot and resolve product and tax support customer inquiries
  • Will interact with customers utilizing strong written and verbal skills as well as deep customer empathy
  • Typical Deliverables:
  • Accurate and complete customer data entered in tax returns for credentialed tax expert review
  • High quality customer interactions and experiences
  • Application of defined practices, procedures and company policies to troubleshoot, resolve issues and address routine Tax Support customer questions
  • Proficient with technology and solid knowledge of computer operations and software.
  • Utilize and leverage government websites and toolkits to seek out and deliver the right answer to the customer
  • Document customer interactions
  • Represent the Intuit TurboTax brand and spirit by demonstrating empathy for the customer, empowering and partnering with the customer, personalizing the experience, and providing them the confidence that they can do their own taxes
Qualifications

Essential Skills:

  • College degree a plus. The ideal candidate will have a background in business, finance, accounting, or tax
  • Knowledge of tax laws, tax concepts and familiarity with form 1040 and schedules
  • Ability/motivation to expand expertise and obtain a tax credential or certification
  • Strong customer service skills with ability to empathize and instill confidence
  • Ability to work within a team to assist in preparation of accurate tax returns in a timely manner
  • Experience preparing federal and state returns for individuals (1040). Prior tax preparation experience in a tax practice or retail setting a plus
  • Strong Research skills and the ability to quickly use online resources to find answers
  • Critical thinking and problem solving
  • Persistence and determination
  • Willingness to utilize audio/visual tools to communicate with customers
  • Comfortable interacting with customers through video, in a professional way that represents the Intuit TurboTax brand well
  • Friendly and reassuring on camera
  • Must have an active PTIN
  • Bilingual (English/Spanish) communication skills (written & spoken) a plus
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