SDS Lead Engineering

Hopkinton, MA, United States
Main Location
Round Rock, TX, United States
Open jobs

Software Senior Principal Engineer

Hopkinton MA

Dell provides the technology that transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities. We can’t wait for you to discover this for yourself as a  [Lead Engineer] on our [SDS] team in [Hopkinton].

The Software Engineering team delivers next-generation software application enhancements and new products for a changing world. Working at the cutting edge, we design and develop software for platforms, peripherals, applications and diagnostics — all with the most advanced technologies, tools, software engineering methodologies and the collaboration of internal and external partners.
Key Responsibilities

  • As part of DTS Sustaining Engineering team the candidate has a primary responsibility of providing leadership at the engineering level to bring manageability and efficiencies to engineering escalations. This highly technical support centric team accepts customer escalations from global account/support and in consultation manage communication and resolution for our customers. With broad systems knowledge, an appreciation of the global support and engagement with development and cross functional teams, the senior level sustaining engineering team improves product serviceability and quality, facilitates knowledge sharing to provide best in industry Customer Experience.

    Key Responsibilities
    -  Provide escalation management assistance to DTS Engineers and Corporate Support Dell EMC Midrange products.
    -  Lead communications for technical resolutions, recommendations and root causes.
    -  Participate in the our engineering teams innovation of new and existing tools sets that assist in process efficiencies and improve serviceability. 
    -  Help identify code bugs, product related issues or negative trends in field escalations, document in bug tracking systems. 
    -  Quantify the impact on support and customer of these problems and work directly with DTS sustaining EE & Dev team in determining severity, priority and targeted code for fix.   
    -  Effectively communicates procedural and technical issues to internal and external customers in a fast paced and customer critical environment.  Maintains a closed-loop communication style assuring all appropriate individuals are notified of ongoing issues and problem resolution status.  Responsible for sharing all acquired knowledge concerning problem resolution.  
    -  Provide direct feedback to other Dell Technology Technical Support co-workers as appropriate. Applies advanced technical expertise using standard operating and diagnostic protocols to resolve standard to highly complex system level issues.  
    -  Identify areas where product serviceability causes inefficiencies and problems for field and remote support staff.  Cogitate as a team and advise short term solutions.  
    •    Participate in the development of platform level scripts that aid in removing human error, speed up triage or empower support to carry out more complicated investigation and fixes.
    •    Setup and maintain local lab environments utilizing these systems during escalation triage. Stay current on latest technologies, features, components and fix utilizing lab environments.  

    Essential Requirements
    -  Exceptional communication, presentation and and technical savy
    -  Deep troubleshooting skills and experience of DELL & EMC Midrange products
    -  Strong knowledge of SAN & NAS Storage 
    - Experience in Windows/Linux/VMware environments 
    -  Experience with one or more the following source code control systems: Clearcase, Jira, Accurev and GIT 
    -  Experience with UNIX internals, UNIX file system, file access protocols (CIFS, NFS) 
    -  SMI-S provider development experience 
    -  In-depth UNIX skills including a strong knowledge of Perl, Python and shell scripting along with Test Automation experience
    -  Programming in one or more of the following: C, C++ a plus
    -  Leadership qualities, interpersonal skills and ability to motivate
    -  Self-starter with strong self-motivation, able to work under remote management with directives limited to general goals. 
    -  Excellent verbal and written communication skills with matching organizational skills
    -  Ability to handle multiple competing priorities and work in a dynamic environment is essential

Typically requires 12+ years of related experience in a professional role with a Bachelor’s degree; or 8+ years with a Master’s degree; or 5+ years with a PhD; or equivalent experience

We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.

If you’re ready to develop cutting-edge software for a changing world, this is your opportunity to develop with Dell.

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell here.

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