INTEGRATIONS ENGINEER

Austin, TX, United States
Posted 4 hours ago
Main Location
Austin, TX, United States
Open jobs

As an INTEGRATIONS ENGINEER at uShip, you’ll be working cross-functionally to ensure successful onboarding of existing and prospective customers. You’ll work with Product to contribute customer feedback and requirements for APIs, SDKs, etc. You’ll work with Marketing and the Web Content Writer to create documentation and assets that explain our API offering as well as recommended “API bundles”. You’ll work closely with Sales to contribute on calls with customers and prospects to understand their business needs and technical ability, and then make recommendations on the best path for integration. You will be the primary technical contact for our customers during their on-boarding and integration phase.


WHAT YOU’LL BE DOING:

  • Reporting to our Senior Director of Product Management, you will work closely with Product, Engineering, Business Development and Sales to support and assist our customers with API integration with eCommerce platforms, ERP systems, or direct integration
  • Function as the “Go-To” post-sales technical contact for the team and continuously enable them to sell the product with your technical expertise
  • Own the technical presentation and pre-sales support to our customers
  • Have a deep understanding, and be able to speak to, the different types of integrations we offer, examples of how customers have integrated in the past
  • Ability to understand a customers business model to recommend specific integration solutions
  • Partner with Product and Engineering to recommend and scope technical solutions necessary to address customer needs
  • Partner with our Web Content Manager, Product Marketing and Sales to maintain and improve both internal and public API documentation
  • Contributes to relevant white papers, case studies and videos


SKILLS YOU HAVE INCLUDE:

  • Experience interacting with prospects and existing customer to integrate APIs into their websites, ecommerce platforms, ERP systems, or similar
  • Previous experience as an implementation consultant, integration engineer or or comparable role
  • Experience working with Salesforce and Jira to track and manage work
  • Excellent written, verbal and presentation skills both customer-facing and internal engineer-facing
  • Experience with OOP concepts and several different programming languages
  • Previous experience with integrating solutions via APIs
  • Strong skills communicating with audiences of varying technical experience
  • Experience working with SQL Server or another RDBMS
  • The ability to work both independently and as part of a team


IDEALLY, YOU ALSO HAVE:

  • Experience with API management tools such as Mashery, Apigee, etc.
  • Knowledge of RESTful APIs
  • Experience with Open API (Swagger) specifications and YAML
  • Have experience with at least one NoSQL platform
  • Excellent analytical, evaluative, and problem-solving abilities
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