Customer Success Specialist

Chicago, IL, United States
Main Location
Chicago, IL, United States
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We are Relativity. A market-leading, global tech company that equips legal professionals with a powerful platform to organize data, discover the truth, and act on it.  The U.S. Department of Justice, 198 of top 200 U.S. law firms, and more than 70 Fortune 100 companies are among our customers who trust Relativity during litigation, internal investigations, and compliance projects.
 
Our SaaS product, RelativityOne, has become the fastest-growing product in the company's history and we have consistently been named a great workplace. As we grow, we continue to seek individuals that will bring their whole self to our team atmosphere.
 
Join us in the transformation of the legal industry and play a pivotal role in shaping the future of the practice of law and beyond.

The primary responsibility of the Customer Success Specialist (CSS) is to coordinate and support Success focused activities with our customers.  They will serve as a primary point of contact for the customer when engaged on such activities, while coordinating internal resources and ensuring key milestones are met.  The CSS will have a specific group of customer accounts assigned to them.  The accounts assigned to a CSS are in the “TechTouch” category: customers requiring less proactive interaction and activity.  The CSS is not limited to activities for these assigned accounts, activities for all accounts will be directed and coordinated by their assigned CSM Manager.

The Customer Success Specialist will facilitate cross-organizational readiness and collaboration within Relativity; they will work closely with Customer Success Managers and/or Account Managers when engaging with accounts to share knowledge and status of activities they are managing, with the Relativity Solutions Group to leverage Specialists to address client challenges and with Product Management to communicate product feature needs and recommendations, when applicable
Role ResponsibilitiesPreferred QualificationsMinimum Qualifications
At Relativity, we live our core values and we thrive on solving complex problems. We’re dedicated to continually improving our product and providing relentless customer service. We seek professionals that will bring their authentic and unique experiences to our teams.
 
We understand career choices are a big decision, and we thank you for considering Relativity.
 
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.
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Mission
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