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Partner Success Associate - Mandarin/Cantonese Speaking (Based in Kuala Lumpur)
As a Partner Success Associate, you will play a crucial role in building and maintaining strong relationships with our partners, ensuring their success on Expedia's platforms. You will serve as a dedicated liaison between Expedia and our partners, providing ongoing support and guidance to help them achieve their business goals.
Manage a portfolio of assigned lodging partners,providing comprehensive support and guidance across all aspects of their business with Expedia
Develop and implement partner success strategies aligned with Expedia's overall objectives
Monitor partner performance metrics,identifying areas for improvement and providing actionable insights
Proactively address partner concerns and issues,ensuring timely and effective resolution
Keep partners informed about new product features,programs,and initiatives
Represent the needs and interests of partners within Expedia,ensuring their voices are heard
Contribute to the development and implementation of partner satisfaction surveys
Empower partners with the knowledge and resources they need to maximize their success on Expedia's platforms
Stay up-to-date on industry trends and developments to enhance partner success strategies
Who you are:
Bachelor’s Degree; or equivalent
Proficiency in Mandarin/Cantonese and English
3+ years of experience in sales, business development, account management or customer success
Excellent communication and interpersonal skills
Strong analytical and problem-solving skills
Proven ability to build and maintain commercial relationships
About Expedia Group
Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.
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