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Job Details

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Partner Success Associate - Mandarin/Cantonese Speaking (Based in Kuala Lumpur)

As a Partner Success Associate, you will play a crucial role in building and maintaining strong relationships with our partners, ensuring their success on Expedia's platforms. You will serve as a dedicated liaison between Expedia and our partners, providing ongoing support and guidance to help them achieve their business goals.

What you’ll do:

  • Manage a portfolio of assigned lodging partners,providing comprehensive support and guidance across all aspects of their business with Expedia

  • Develop and implement partner success strategies aligned with Expedia's overall objectives

  • Monitor partner performance metrics,identifying areas for improvement and providing actionable insights

  • Proactively address partner concerns and issues,ensuring timely and effective resolution

  • Keep partners informed about new product features,programs,and initiatives

  • Represent the needs and interests of partners within Expedia,ensuring their voices are heard

  • Contribute to the development and implementation of partner satisfaction surveys

  • Empower partners with the knowledge and resources they need to maximize their success on Expedia's platforms

  • Stay up-to-date on industry trends and developments to enhance partner success strategies

​Who you are:

  • Bachelor’s Degree; or equivalent

  • Proficiency in Mandarin/Cantonese and English

  • 3+ years of experience in sales, business development, account management or customer success

  • Excellent communication and interpersonal skills

  • Strong analytical and problem-solving skills

  • Proven ability to build and maintain commercial relationships

About Expedia Group

Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.

© 2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.
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Partner Success Associate - Mandarin/Cantonese Speaking (Based in Kuala Lumpur)
I'm Interested