Onsite
Posted a day ago

At Realtor.com®, we have among the most comprehensive and accurate coverage of real estate listings and the most engaged users across all the online real estate portals. Our mission is to make buying, selling, renting, and living in homes easier and more rewarding for everyone.

Building your career? Build it better at Realtor.com®. Join us and help change the world of real estate, one home at a time.

Our Concierge call center connects consumers with professionals who are best suited to help with their individual needs. When consumers express interest in a listing or seek financial support on Realtor.com, our Concierge agents get in touch to provide guidance and create matches with the right real estate professional. 

In this role, you’ll be responsible for advancing our Concierge experience by managing and evolving its communication infrastructure including phone systems, scripting tools, and call analytics. You will be working closely with your engineering partner and our call center organization to build solutions that maximize the effectiveness and efficiency of our Concierge platform while providing a great user experience for our call agents.

What you’ll do:

  • Understand our Concierge experience and formulate your own opinion on what’s great and what could be better
  • Create and socialize a compelling roadmap and outline how we’ll achieve it together
  • Implement and track key results (KRs) that will help measure your team’s impact and success
  • Identify needs, wants, and underlying problems of consumers and our call center, and thoughtfully prioritize them against your roadmap and KRs
  • Work closely with your engineering partner and stakeholders to identify solution approaches that can be both build or buy 
  • Work in an agile (scrum-ish) development process with smart, curious, and empathetic people that will push and elevate you to be a better product leader and professional
  • Be celebrated for working with openness, trust, humbleness, and being all about helping your team do great work

What you’ll bring:

  • Inherently motivated product person who is curious to learn, willing to challenge the status quo, and finds it fun to take on a big ask (small bites at a time) 
  • 5+ years of relevant product management experience, managing software products 
  • Bachelor’s degree or equivalent experience
  • Experience in enabling and supporting call agents, or other teams, by building and maintaining a scalable platform 
  • Comfortable working in a fast-paced environment, making hard decisions and trade-offs quickly while iterating on innovative solutions
  • User-centered in style, background in both consumer-facing and B2B products preferred
  • Respectful approach to guide, encourage (and even inspire!) a cross-functional team to allow each person to uniquely shine and contribute
  • Soft skills set including communication, friendly, approachable, open to ideas, generous giver and receiver of feedback
  • Desire to be part of and help create a highly-inclusive culture where everyone can belong

 

At Realtor, we recognize that attracting the best talent is key to our strategy and success as a company.  As a result, we aim for flexibility in structuring competitive compensation offers to ensure we are able to attract the best candidates.

The quoted salary range represents our good faith estimate as to what our ideal candidates are likely to expect in the listed locations. We tailor our offers based on the selected candidate's experience, industry knowledge, technical and communication skills, location and other factors that may prove relevant during the interview process.  All ranges are location based, ranges for positions in other locations may vary based on the local market.

Salary Range for select office locations:

Santa Clara        $135,100 to $196,100

Westlake Village    $122,900 to $177,900

New York        $135,100 to $196,100  

Pay-for-performance is a key element in our strategy to attract, engage, and motivate talented people to do their best work. Accordingly, offers extended for this role will include an annual bonus target typically expressed as percentage of salary.  Similarly to salary, annual incentive bonus targets are set based on a variety of factors including job level, competitive market practice, experience, tenure, and essential skills.

In addition to cash compensation, the company provides a comprehensive and highly competitive benefits package, with a variety of physical health, retirement and savings, caregiving, emotional wellbeing, and other benefits, including "elective" benefits employees may select to best fit the needs and personal situations of our diverse workforce.

Do the best work of your life at Realtor.com


Here, you’ll partner with a diverse team of experts as you use leading-edge tech to empower everyone to meet a crucial goal: finding their way home. And you’ll find your way home too. People are our foundation—the core that drives us passionately forward. At Realtor.com, you’ll bring your full self to work as you innovate with speed, serve our consumers, and champion your teammates. In return we’ll provide you with a warm, welcoming, and inclusive culture; intellectual challenges; and the development opportunities you need to grow.

 

Diversity is important to us, therefore, realtor.com is an Equal Opportunity Employer regardless of age, color, national origin, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, marital status, status as a disabled veteran and/or veteran of the Vietnam Era or any other characteristic protected by federal, state or local law. In addition, realtor.com will provide reasonable accommodations for otherwise qualified disabled individuals.

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Product Manager, Concierge Operations