Senior Customer Success Manager

Chicago, IL, United States
Posted 9 days ago
Main Location
San Francisco, CA, United States
Open jobs
PowerToFly approved because…
  1. Flexible work schedule and generous PTO policy
  2. Work-life balance (we have kids too!)
  • Other great benefits - We're adding them, not scaling back:
    1. Medical, dental, and vision insurance
    2. Weekly lunches and a well-stocked kitchen
    3. Transit benefits
    4. Monthly events and quarterly off sites
  • You will work closely with other departments internally, working to identify areas where existing customers could expand and discovering new uses for Scout within the enterprise. Candidates must be self-motivated individuals who love working with a passionate/competitive team, solving problems for customers, mastering product knowledge, and continually improving company processes and culture. You must have previous experience managing enterprise tier accounts and working directly with enterprise customers, an ability to thrive in unknown territory, and a desire to contribute on a strategic level.

    What You'll Accomplish:
    • Work with enterprise customers to build a success plan that maximizes how Scout will address their challenges in current and future states
    • Identify and measure metrics for success, reporting on progress and identifying account roadblocks during regular business reviews
    • Ensure the timely and successful delivery of our solutions according to customer needs and objectives
    • Travel and meet with customers in person, discovering and understanding their needs and driving adoption through best practices
    • Maintain high levels of customer engagement and satisfaction with a focus on delighting the customer and maintaining loyalty over time
    • Work closely with Sales and Product to capture and assess business needs, matching them to new and future solutions
    • Curate custom content for onboarding and training as needed
    What You'll Need to be Successful:
    • Undergraduate Degree
    • Strong organizational skills
    • Excellent verbal communication and presentation skills
    • Experience building trust across an enterprise, maintaining strong rapport and long-term relationships
    • Experience managing and supporting deployment of large enterprise customers
    • Strong project management skills
    • Self-motivated, proactive team player with a creative and innovative problem solving style
    • Comfortable with managing multiple expectations across team members and customers
    • Client facing experience required
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