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Accertify is a leading provider of fraud prevention, chargeback management, device intelligence and payment gateway solutions to customers spanning diverse industries worldwide. Together, we have demonstrated tremendous growth and value to our impressive list of merchants that we protect. This continued rapid growth creates additional opportunities to enhance the value we provide to our clients with all of our solutions.Accertify is a wholly owned subsidiaries of American Express. We are looking for an Client Support Specialist to join our team to assist our customers and manage their exposure to online credit card fraud.
Job Responsibilities Include:
-Provide technical support and set up for our clients regarding our Fraud, Chargeback, and Payment Gateway functionalities
-Troubleshooting client issues connecting to our systems. Monitor for system alerts. Contact clients when interruptions in their data feed are impacted
-Develop and deploy fraud transaction screening rules and methodologies
-Configure Fraud Analyst user interface to client’s specifications
-Work closely with clients to identify new features and functionality for Interceptas
-Work closely with Accertify Subject Matter Experts to evaluate and identify emerging technologies/fraud trends and adopt new approaches and features as needed
-Develop a strong relationship with clients to deliver exceptional service and ensure that expectations are exceeded
-Act as a liaison between external clients and internal departments including Account Management, Operations, and Development teams
-Collaborate and attend meetings as assigned
This is a high visibility role and requires excellent communication skills as well as a dynamic and energetic approach to problem-solving in order to further a best in class customer experience.
Specific qualifications include:
-Prior experience working directly with customers
-Experience with technical troubleshooting of an application
-Excellent written and verbal communication skills
-Energetic, enthusiastic, and have a “can do” positive attitude
-Possess leadership traits and characteristics
-Bilingual – English & Japanese language proficiency
Educational requirement: Bachelor’s Degree and/or 3+ years experience of application support experience required, preferably supporting software as a service (SaaS)
-Experience with online credit card fraud prevention a plus
-Experience with supporting payment transactions with a card processor
-Experience with supporting chargeback processes
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.