Technical Partnership Lead

New York City, NY, United States
Posted 8 days ago
Main Location
New York City, NY, United States
Open jobs

Intent is the data science company for the world’s leading online travel and commerce companies. We’re over 100 people strong, and our work is powered by the premise that every person at Intent is unique and possesses a distinct set of skills, personality, and passions. We are a team of collaborators who value and reward shared success over individual heroics. We take our work seriously, but we don’t take ourselves too seriously. If this sounds like a culture and environment you would like to be a part of, please read on!

As a Partner Support Engineer (aka Technical Partnership Lead), you will you will work with Intent’s Partner Integration Engineering team, supporting the launch of Intent products on partner websites and helping ensure they continue to work beautifully over time. You’ll contribute in lots of high-impact ways — from creating documentation, configuring ad placements, validating partner development activity, troubleshooting and resolving technical issues, and contributing to growing a full client support function.

This job will tap into your love of online technology, your passion for problem-solving, your dedication to providing first class customer support and your need to always be challenged. This is a hands-on role, collaborating closely with integration engineers, sales & account managers, data analysts, software engineering, product, and other areas of the business to grow our partner base and continue to provide the level of service our customers have come to expect.

If you have an interest in technical account management, ad operations, customer support, QA, web development, technical project management or similar roles in or around the online advertising or web technology space, and are ready for a career move to a dynamic role that combines your interest in technical, product and client services, we want to speak with you!

This position will be based in New York.

What You Will Do:

  • Learn and maintain an understanding of Intent’s platform from a technical and business perspective
  • Crisply communicate to internal and external stakeholders in order to help drive successful integrations and guide product enhancements.
  • Support integration projects and partner launches.
  • Develop and maintain integration documentation for each partner.
  • Perform validation of partner development team’s integration coding work.
  • Ensure accurate configuration of campaigns within Intent’s ad server management tools.
  • Provide first line partner support and issue troubleshooting.
  • Solve partner challenges using a variety of analytical and technical tools.
  • Coordinate with team members to efficiently identify, report and resolve product issues

About You:

We’re looking for someone who:

  • Is a keen technologist with strong problem-solving skills and attention to detail
  • Has excellent written and verbal communication skills
  • Is organized, methodical and accurate
  • Has a good level of technical proficiency across a range of platforms
  • Is intensely curious, creative, & collaborative
  • Is able to work both as part of a team and individually to achieve goals
  • Thrives on change and enjoys diverse, fast-paced environments
  • Has an energetic, fun, and creative approach to getting the job done

Qualifications & Key Requirements:

  • 1-2 years of technical customer service, ad operations, web development, QA, client services support or similar experience
  • Has a good level of technical proficiency across a range of platforms
  • Familiarity with modern browser technologies (HTML, JavaScript, CSS, cookies)
  • Ability to quickly understand varied business objectives and translate these into a technical solution
  • Computer Science, Communications, Business or related degree, or relevant experience
  • Understanding of the digital media / online advertising landscape is strongly desired
  • Bonus if proficient in a language other than English

About Us:

Intent is the data science company for the world’s leading online commerce and travel brands. Our Predictive Intelligence Platform uses patented technology to predict user behavior in real-time and identify the future value of every user. Over 450 innovative brands from more than 40 countries trust Intent’s real-time predictions to deliver personalized user experiences that maximize utility and ROI.

Our team is over 100 people and our offices span globally. We’re headquartered in NYC with locations in London, Kuala Lumpur, and Sao Paulo.

Every day, we’re inspired by two pursuits. First, we’re building novel products that are upending e-commerce. Second, we’re building the company we’ve always wanted to work for — one that’s open, human and collaborative, where very smart people come together to share ideas and get things done. We’re included on Built in NYC's Best Places to Work list and have been on Crain’s 100 Best Places to Work in NYC list for seven years running.

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