S&P Global Market Intelligence

The Role: Client Support Analyst

The Team: The KY3P Client Support team is seeking a high energy, detail driven and personable Client Service Specialist to lead our clients to the finish line. The KY3P Client Services team supports ongoing client support, Outreach & Data Management.

The Impact: The Client Service Analyst will play a critical role as the main point of contact for our clients during their onboarding will also provide ongoing support thereafter. The Client Service Analyst will work with client’s post sales to ensure the client achieves the best experience while obtaining the most value from the KY3P Platform. In this role, the candidate will help drive the projects to success, deliver the best-in-class service to all stakeholders, train users, and achieve platform adoption.

What’s in it for you:

• This role offers growth opportunities. Our team will provide financial services training as well as training specific to our suite of products. We will train you on best practices for successful client management as well. Our team takes career development seriously and will look to support you as you grow within our team  
• The successful candidate will have an opportunity to work with the world’s largest banks and other financial institutions.

Responsibilities:

• Ensure customers receive first class service consistent with S&P Global’ s expectations including but not limited to identifying and resolving client issues, following up with clients based on SLAs, conducting client demos, training clients on the platform, and managing additional client inquiries/needs as required.
• Cultivate, foster, and manage relationships with assigned clients
• Actively speak with customers to ensure they understand how to use the functionality of Network & Regulatory Compliance product suite and understand the full capability of our products industry initiatives
• Increase client adoption of the platform through education of new product features and offering, ultimately driving efficiency and cost reduction for clients
• Provide front line daily support for all clients including capture of bugs and enhancements.
• Work with business partners to validate the integrity of data and documents loaded on the platform
• Become familiar with regulatory initiatives and industry-wide events that have an impact on our different business lines.

What We’re Looking For:

• Batchelor’s Degree
• 0-2 years’ experience
• Candidate must be business proficient in reading, writing and fluently speaking English, Spanish as well as one of: French, German, Italian, Portuguese
• Have an excellent client service ethos and be able to communicate effectively with priority clients and sales prospects
• Strong analytical and interpersonal skills
• Ability to partner with internal stakeholders and leverage internal resources
• Experience in handling Client Service is a plus

Return to Work

Have you taken time out for caring responsibilities and are now looking to return to work? As part of our Return-to-Work initiative (link to career site page when available), we are encouraging enthusiastic and talented returners to apply, and will actively support your return to the workplace.

Grade/Level (relevant for internal applicants only): 7

The Location: Buenos Aires, Argentina

About Company Statement:

S&P Global delivers essential intelligence that powers decision making. We provide the world’s leading organizations with the right data, connected technologies and expertise they need to move ahead. As part of our team, you’ll help solve complex challenges that equip businesses, governments and individuals with the knowledge to adapt to a changing economic landscape.

S&P Global Market Intelligence partners with customers to broaden their perspective and operate with confidence by bringing them leading data sources and technologies that embed insight in their daily work.