The Role: Associate, Technical Client Support
Grade: (relevant for internal applicants only) 07
The Location: Islamabad, PK
Work Shift: This is a night shift position. You will be required to work on any other shift depending on business requirements.
The Team: We are responsible for providing tech support for our business intelligence tool. We have a global footprint and are present in the US, Pakistan, & Philippines. We provide opportunities to gain in-depth product knowledge & hone technical skills.
The Impact: We resolve client concerns and requests in a timely, efficient, accurate, and professional manner while exhibiting excellent customer service, ensuring client happiness and keeping the growth of our company under consideration.
What’s in it for you:
Are you someone who gets frightened when you see an error message pop up on your computer or do you dig to explore the reason behind it? If you do the latter, you are someone we'd be interested in speaking with. Being in this role, you can:
Associate yourself with a globally renowned financial industry leader
Improve your technical expertise by working with a globally recognized and successful financial information and technology organization
Be part of a company that is a results-focused meritocracy. We set high standards and value accountability. We seek to identify and reward extraordinary performance with growth opportunities
Handle a variety of product/technical support situations while speaking to multi-level clients
Showcase your expertise in testing upgrades and new releases from a client perspective
Orient new users & educate them. Additionally, assist clients with installation; troubleshoot technical problems and respond to data and industry-specific questions either over the phone, email or chat
Work in both independent and group settings, be able to meet deadlines while ensuring both accurate and complete work
What We’re Looking For:
You have a basic understanding of the finance industry with good proficiency in computer applications and Windows operating systems
You possess strong analytical skills
You have an appetite for providing superb customer service
Solid understanding & working knowledge of MS Office (Word, Excel, PowerPoint)
You have a Bachelor’s degree in Computer Science, Information Technology, and/or Data Science related field
Have excellent written and verbal English communication skills and are able to communicate via phone and email
You have a meaningful experience of 1-2 years with service desk and technical support setting
You are organized and have the ability to collect, analyze and summarize data to prepare clear reports; more like technical product documentation
About S&P Global Market Intelligence
At S&P Global Market Intelligence, we know that not all information is important—some of it is vital. Accurate, deep and insightful. We integrate financial and industry data, research, and news into tools that help track performance, generate alpha, identify investment ideas, understand industry dynamics, perform valuation and assess credit risk. Investment professionals, government agencies, corporations and universities globally can gain the intelligence essential to making business and financial decisions with conviction.
Market Intelligence is a division of S&P Global (NYSE: SPGI), which provides essential intelligence for individuals, companies, and governments to make decisions with confidence. For more information, visit: S&P Global Market Intelligence
Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.
US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law.
Job ID: 276853
Posted On: 2023-09-29
Location: Islamabad, Pakistan