Application Engineer Team Lead, Cloud Support Infrastructure

Austin, TX, United States
Full Time
Main Location
Mountain View, CA, United States
Open jobs

Minimum qualifications:

  • Certified Salesforce Platform Developer II.
  • 5 years of experience with Salesforce CRM customization and development and Salesforce Lightning Platform.
  • Experience in Java, C++, Python, JavaScript, and/or similar scripting language.
  • Experience integrating Salesforce with external systems/applications. Experience with Salesforce APIs and best practices for integration scenarios.

Preferred qualifications:

  • Experience designing data models for complex business requirements.
  • Experience using GIT as version control system for development.
  • Experience writing unit tests, integration tests, and UI tests for SFDC apps.
  • Knowledge of Salesforce's multi-tenant environment, data model, Apex typographic conventions and transactions, execution governors, and limits.
  • Knowledge in the CRM domain as it relates to the cloud industry and its support channels.
  • Understanding of Salesforce's database fundamentals.
About the job

At Google, we work at lightning speed. So when things get in the way of progress, the Business Systems Integration team steps in to remove those roadblocks. The team identifies time-consuming internal processes and then builds solutions that are reliable and scalable enough to work within the size and scope of the company. You listen to and translate Googler needs into high-level technical specifications, design and develop recommended systems and consult with Google executives to ensure smooth implementation. Whether battling large system processes or leveraging our homegrown suite of Google products for Googlers themselves, you help Googlers work faster and more efficiently.

Through your leadership, you use your technical expertise and manage a team of engineers to build key business applications. You gather requirements, lead technical projects, define the scope of those projects and partner across teams to address technical problems and ensure smooth solution implementation.

Cloud Support Infrastructure builds and designing consistent and delightful support experiences for all Google Cloud customers, partners, Technical Solutions Engineers (TSEs), and support agents. As the Application Engineer Team Lead, you will enhance operational efficiencies so we can scale effectively across all business optimization functions for Cloud. You will be part of a team at the center of building infrastructure and tooling for all things related to our Customers' success.

Behind everything our users see online is the architecture built by the Technical Infrastructure team to keep it running. From developing and maintaining our data centers to building the next generation of Google platforms, we make Google's product portfolio possible. We're proud to be our engineers' engineers and love voiding warranties by taking things apart so we can rebuild them. We keep our networks up and running, ensuring our users have the best and fastest experience possible.

Responsibilities
  • Write high-quality designs and code to solve real world cloud customer problems using SFDC (primary) and Google stacks (secondary).
  • Work collaboratively with non-engineering stakeholders and other Engineering teams to identify and implement technical solutions to efficiently scale Google Cloud Support's operations.
  • Lead and manage the development, configuration, and deployment of SFDC modules to fulfill Google Cloud Support strategies.
At Google, we don’t just accept difference—we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing this form.
Help us maintain the quality of jobs posted on PowerToFly. Let us know if this job is closed.
Mission
We're a community of women leveraging our connections into top companies to help underrepresented women get the roles they've always deserved. Simultaneously, we work to build truly inclusive hiring processes and environments where women can thrive and not just survive.
Are you hiring? Join our platform for diversifiying your team