Retail Learning Specialist - Natick Mall (Full-time)

Natick, MA, United States
Main Location
Redmond, WA, United States
Open jobs

Microsoft Store is the public face of Microsoft, where every individual, community and business can directly experience all that's possible with Microsoft, and we’re looking for the best and brightest talent to tell our story. Are you interested in a career where you can inspire customers and make an impact while building lifelong skills? If so, we’re the place for you! Help connect customers with their passions to achieve more, through our physical and digital retail properties. Microsoft Store includes jobs in physical retail locations, digital property teams and corporate locations.


We provide:

  • A work environment that is diverse, inclusive, and welcoming of all
  • Training that will make you feel empowered to do your best work even if you aren’t a tech expert
  • Career opportunities for all of our employees
  • Fantastic, comprehensive and competitive benefits for full-time and part-time employees
  • Gratitude & recognition for our awesome employees
  • Belief that at Microsoft #WeWinAsATeam 

The Learning Specialist (LS) possesses a passion for technology and supports the growth of each of the store team members by teaching them about our product line-up, customer service skills, and resources that will prepare them to offer a world-class customer experience. The LS reports directly to the Store Manager and is the ultimate subject matter expert when it comes to role, product, demo, and sales training for all team members in the store. The LS also partners with the HQ Readiness Team to help drive company and retail store priorities to ensure strategic objectives are met within the store.




Customer Obsession

  • Generate customer obsession within our community through your passion and knowledge of everything Microsoft related
  • Create a learning environment that is passionate, fun, & filled with knowledge for our employees and customers which builds on our #WeWinAsATeam culture
  • Evangelize product offerings and cross platform ecosystem integration through in-store experiences and learning engagements that build on increased utilization with devices customers own and love


  • Excel in fast paced and ambiguous situations by possessing impeccable organizational skills, patience and empathy
  • Be able to pivot in a changing in-store environment and circumstances  through world class customer and employee engagements
  • Proactively build your Microsoft product & service acumen in order to be the expert in everything related to our internal and external customers by learning through peers, self-educating, and showcasing product and service offerings
  • Ability to be flexible and manage tasks according to the needs of business

Drive for Results

  • Create an inclusive environment of modern story telling through insight sharing and self-discovery to deliver financial results
  • Coach team members on sales skills and habits through observation to further enhance selling and support knowledge
  • Observe customer interactions to provide sales and product coaching that can elevate overall store results and team engagement focus areas
  • Ensure learning management tool results of the store team is meeting and exceeding company deadlines put into place
Influencing for Impact
  • Infuse Microsoft Store culture, mission and values within the team, which will elevate in-store customer interactions
  • Continuously promote product knowledge to others along with self-educating, showcasing product and service offerings, building on our #WeWinAsATeam culture
  • Possesses the ability to persuade positive business outcomes through in-store interactions with customers and team mates


  • Feel empowered to impact and support store and corporate leadership teams in the development of innovative ways to make a larger impact in the lives of our customers
  • Combines resources to provide a thorough learning experience while partnering with teammates to achieve store and company goals
  • Connect with each team member to understand their readiness and learning needs to ensure they are able to deliver on all training content

Required Qualifications  

  • 2 years of experience in a teaching, training, or management capacity

Preferred Qualifications  

  • Previous technology/product/software training experience or related teaching experience in non-retail environment
  • Experience in selling consumer electronics or technology solutions
  • Deep understanding of Microsoft products including, but not limited to:  Windows, Xbox, Windows Phone, Surface, and cross-platform services like Skype, OneDrive, OneNote, and Office and how each of those products competes in the marketplace.
  • Time management, analytical and organizational skills with a high-level attention to detail
  • Strong verbal and written communication skills
  • Microsoft certifications OR experience/education in technology/IT
  • College degree



This description has been designed to indicate the general nature and level of work performed by employees within this position.  The actual duties, responsibilities, and qualification may vary based on assignment or group.



Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.  We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.  If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.


Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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