Customer Support Specialist

Main Location
New York City, NY, United States
Open jobs
powertofly approved What Chainalysis Inc. Has to Offer:

Chainalysis offers cryptocurrency investigation and compliance solutions to global law enforcement agencies, regulators, and businesses as they work together to fight illicit cryptocurrency activity. They are a mission-driven company inspired by the future of cryptocurrencies and the desire to make the world a safer place. Chainalysis does this by tracking and preventing crimes like money laundering, trafficking of drugs, arms, and people, ransomware, terrorism and more that use cryptocurrency as their mechanism for funding. Chainalysis offers their employees benefits like:

  • 401(k)
  • Health insurance coverage
  • 20 vacation days per year
  • Life insurance
  • STD/LTD programs
  • Flexible work environment
  • Mac or PC of your choice
  • Our Customer Support team is made up of technical experts who build relationships easily and can empathize with our customers in a genuine way. We keep our cool under pressure and solve problems accurately and efficiently. Our job is to enable our customers to use our solutions as seamlessly and effortlessly as possible. 

    Customer Support Specialists are the frontline responders at Chainalysis and have an emphatic focus on customer success. Our Customer Support team has a “whatever it takes” approach to solving customer issues no matter how tenable, tedious, or basic they may be. We measure our success by the overall satisfaction and empowerment of our customers.

    Within a year you are successful if… 

    • You confidently answer advanced product usage and technical questions across our product suite
    • You know and proactively engage with the various customer profiles that make up our customer base
    • You can seamlessly switch from reactive inbound support requests to proactive outreach for new and existing customers

    A background like this helps: 

    • Technical support experience on a digital or software product
    • Prior working experience in the cryptocurrency or blockchain space 
    • Proven ability to manage competing tasks, set priorities, and follow up on client requests in a fast-paced environment
    • Emotional intelligence and an empathetic propensity to read between the lines and understand what the customer is saying (and what they mean)

    At Chainalysis, we help government agencies, cryptocurrency businesses, and financial institutions track and investigate illicit activity on the blockchain, allowing them to engage confidently with cryptocurrency. We take care of our people with great benefits, professional development opportunities, and fun.

    You belong here.

    At Chainalysis, we believe that diversity of experience and thought makes us stronger. With both customers and employees around the world, we are committed to ensuring our team reflects the unique communities around us. Some of the ways we’re ensuring we keep learning are an internal Diversity Committee, Days of Reflection throughout the year including International Women’s Day, Juneteenth, Harvey Milk Day, and International Migrant’s Day, and a commitment to continue revisiting and reevaluating our diversity culture. 

    We encourage applicants across any race, ethnicity, gender/gender expression, age, religion, ability, experience, and more. We can’t wait to meet you. 

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    Customer Support Specialist
    Chainalysis Inc.