Outbound Sales Associate

Springfield, OR, United States
Posted 11 days ago
Main Location
Boston, MA, United States
Open jobs
B2C Sales Specialist

Wayfair Sales has reinvented the way you shop for the home you love! Our dedicated sales agents are committed to providing a genuine, personal shopping experience by helping customers Discover More, Rest Assured and Feel Confident in their buying decisions. Our sales agents begin their career at Wayfair with an in-depth, paid training program that prepares them to help consumers feel confident in choosing to shop with Wayfair. Wayfair Sales agents focus on providing world-class customer experiences while building revenue for the family of Wayfair brands.

What You'll Do
  • As a B2C Sales Specialist, you'll create an exceptional sales experience for customers by educating them on the features and benefits of Wayfair's B2C offerings on calls
  • You'll effectively manage priorities and time while engaging customers in a hybrid inbound/outbound calling environment
  • Continuously learn new classes of merchandise and deploy that knowledge to provide customers with expert guidance and product recommendations
  • You will train colleagues to be fellow experts of various product classes
  • You'll add and maintain customer data in Salesforce
  • Proactively collect and provide insights to Sales leadership on ways to improve sales offerings


What You'll Need
  • 2+ years of successful sales experience
  • Strong communication skills, both written and verbally
  • Highly organized and detail oriented skills
  • Self-motivated, goal-oriented, collaborative and coachable
  • Comfortable learning and using software applications required for the role
  • Comfortable and able to meet all essential physical job functions including sitting/standing for 8+ hours, using a keyboard and mouse, and using a telephone headset or phone
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