Technical Solutions Consultant

Boulder, CO, United States
Full Time Posted 29 days ago
Main Location
Mountain View, CA, United States
Open jobs
Note: By applying to this position your application is automatically submitted to the following locations: Mountain View, CA, USA; Boulder, CO, USA; New York, NY, USA; Pittsburgh, PA, USA

Minimum qualifications:

  • Bachelor's degree in Computer Science or equivalent practical experience.
  • Experience working with web technologies (e.g., HTML, CSS, JavaScript and HTTP).
  • Coding experience with a general purpose programming language (e.g., Java, C/C++, Python).

Preferred qualifications:

  • Customer-facing experience translating technical concepts and solutions to non-technical and executive audiences.
  • Demonstrated knowledge of SQL/MySQL and Unix/Linux operating systems and commands.
  • Ability to collaborate, build consensus, deliver and drive technical decisions with various sized customer stakeholder groups.
  • Excellent leadership, project management, analytical problem solving and troubleshooting skills.
  • Ability to travel to meet with partner and client stakeholders.
About the job

At gTech’s Users and Products team (gUP), our mission is to help users get the most out of Google. We represent the voice of Google's users and many of our partners globally, sharing insights with the larger Google organization to enable exceptional customer and product experiences.

gUP builds innovative solutions that take user experience and engagement with Google to the next level, supporting users across products, countries, cultures, incomes, and identities. We advocate for users through partnerships with product areas at Google (and some Alphabet businesses), supporting Google’s consumer products ecosystem and enabling numerous launches for Google’s consumer products each year.

We are committed to building an ever more diverse, equitable, and inclusive gUP, and consider this the foundation upon which individual, team, and user success are built. We're also committed to innovation not only in the content of our work, but in the way we work. Check out this blog post on our Chameleon program.

As a Technical Solutions Consultant, you will balance business and partner needs with technical constraints, develop innovative, cutting edge solutions and act as a partner and consultant to those you are working with. You will also build tools and automate products, oversee the technical execution and business operations of Google's partnerships, as well as develop product strategy and prioritize projects. Technical Solutions Consultants are focused on delivering excellent customer care and make sure things go smoothly for our customers across the globe when they need us most.

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of solution-oriented trusted advisors support millions of customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video.

Responsibilities
  • Analyze and resolve complex technical problems and roadblocks around data and tools access.
  • Identify opportunities to optimize and automate workflows across a wide variety of projects.
  • Work closely with Product Managers and Software Engineers to improve or develop new Google tools and products.
  • Collaborate with Consumer and Engineering teams to write complex code and implement tools to improve troubleshooting efficiency and the end user experience.
  • Manage stakeholder expectations and communicate with internal teams and external consumers, advertisers and publishers to provide technical and business feedback as well as deliver technical solutions.
At Google, we don’t just accept difference—we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing this form.
Help us maintain the quality of jobs posted on PowerToFly. Let us know if this job is closed.
Mission
We're a community of women leveraging our connections into top companies to help underrepresented women get the roles they've always deserved. Simultaneously, we work to build truly inclusive hiring processes and environments where women can thrive and not just survive.
Are you hiring? Join our platform for diversifiying your team