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Job Category

Software Engineering

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Site Reliability Engineer (Sr. / Lead)

US - Remote

Who We Are:
We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good– you’ve come to the right place.

Responsibilities:

• Keep the customer-facing services available at top performance by maintaining the constant health of the supporting Kubernetes infrastructure.

• Support and maintain a large-scale, multi-tenant, Kubernetes platform

• Design, build, and maintain fault-tolerant, scalable Kubernetes clusters on-demand

• Automate detection and resolution of recurring issues in a large multi-region production environment

• Collaborate closely with teammates and members of partner engineering teams to develop and foster solid engineering principles and represent our engineering values

• Tackle challenges around user experience, scale, security, analytics, and cross-platform portability

• Work in a fast-paced Agile software development environment.

Experience:

• Use of Agile ceremonies/practices (Scrum and/or Kanban)

• Working environment requiring balance of customer support/pager rotation + high priority project work deliverables

• Design, implementation, and usage of monitoring tools for applications and infrastructure such as Grafana, Prometheus, collectd, etc

• Writing and maintaining tools and services in Go, Python, Bash; as well as Configuration Management tools like Puppet, Helm, Ansible or Chef

• Building and operationalizing business critical systems or platforms in Public Cloud infrastructure environments using infrastructure as code tools like Terraform, CloudFormation or Pulumi

• Production environment 24x7 on-call, troubleshooting incidents in a complex distributed systems environment

• 3-5 years experience in remotely deploying, accessing, troubleshooting, and patching Linux-based systems

Required Skills:

• Traits: Self-motivated; Eager to learn from anyone, regardless of leveling; Customer focused; Team player

• Familiarity with Public Cloud and supporting systems deployment, configuration management and application installations within the AWS (EKS, S3, VPC, IAM, EC2, SQS ), GCP and/or Azure core services

• Strong working knowledge of Kubernetes fundamentals, including cluster components, security practices, upgrades/patching, troubleshooting, and application deployment/administration

• Familiarity with containerized application environment and CICD pipeline tools and concepts for deploying applications

• Proficient in networking concepts such as routing, load balancing, firewall rules, etc.

• Skilled in command-line interface (CLI) operations, shell scripting, and system administration

• Ability to troubleshoot complex issues quickly and collaboratively across teams when needed

• Must have strong verbal and written communication skills, especially for documentation purposes

Accommodations

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.

For New York-based roles, the base salary hiring range for this position is $146,600 to $258,700.For Colorado-based roles, the base salary hiring range for this position is $133,400 to $215,600.For Washington-based roles, the base salary hiring range for this position is $133,400 to $237,200.For California-based roles, the base salary hiring range for this position is $146,600 to $258,700.

Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.