Sr. Specialist, Global Security Communications Center

Burbank, CA, United States
Full Time Posted 26 days ago
Main Location
Burbank, CA, United States
Open jobs
At Disney, we‘re storytellers. We make the impossible, possible. We do this through utilizing and developing cutting-edge technology and pushing the envelope to bring stories to life through our movies, products, interactive games, parks and resorts, and media networks. Now is your chance to join our talented team that delivers unparalleled creative content to audiences around the world.

The GSCC Sr. Specialist position will report to the GSCC Manager, and will assist in implementing all appropriate risk management strategies, related to the safety, security, and protection of personnel, assets, business operations and brand.

The Global Security Communications Center is responsible for supporting emergency and non-emergency events, researching global affairs, incoming call mitigation, event dispatching and event driven global notification services on a 24 hours a day, 7 days a week. In an emergency situation, the GSCC directs and coordinates Disney enterprise assistance and support by providing technical and advisory assistance for the performance of essential operational services; the issuance of warnings of risks and hazards, dissemination of employee information, as well as serving as the central communication intake point for Global Security.

Personnel who work in the GSCC must be able to exercise critical thinking and sound judgment to facilitate communications and solutions to impacted Disney personnel and their impacted business leadership; communicate accurately and efficiently with the highest level executives of TWDC; problem solve a variety of potential hazards and crisis to ensure effective warnings are communicated.

Responsibilities :
  • Ensure all functions of the Global Security Communications Center (GSCC) are carried out in an efficient and effective manner whilst providing maximum security support
  • Manage and coordinate security communications operations ensuring that security procedures are implemented and followed as per the GSCC Procedures (SOPs);
  • Ability to perform well and maintain a high degree of professionalism and customer service on a routine basis, during emergency situations or under extreme pressure;
  • Supervise the daily development and dissemination of intelligence and operationally based reports to support our Global Security and enterprise partners.
  • Supervise and provide guidance to ensure proper 24/7 scheduling and coverage for the GSCC;
  • Coordinate and support emergency and crisis management assets providing a timely and coherent response to incidents as they arise;
  • Liaise with and report to the GSCC Manager, GSCC Senior Manager, Director and all other required company personnel to ensure that all relevant security information is disseminated in a timely manner
  • Develop a working relationship with GSCC personnel and a comprehensive working knowledge of all GSCC programs and procedures;
  • Partner with and communicate with regional security teams to conduct tactical security assessments as required, and where necessary provide feedback on proposed mitigation strategies for country and regional specific threats;
  • Supervise and execute the design and implementation of project related security strategies, security policies/standards and establish a concrete course of action for their implementation and review;
  • Provides support by monitoring open sources for breaking news and current events that affect the company, its employees, and guests worldwide
  • Liaise with regional security partners to ensure that training procedures and policies are implemented within acceptable standards;
  • Maintain close links with key stakeholders to ensure that all projects are implemented with the highest degree of professionalism safety and security;
  • Offer leadership, management and tactical guidance to any approved 3rd party security contracted staff and other foreign or national security contracted staff;
  • Ability to operate on a flexible, on-call and rotating schedule and be able to travel when necessary
  • Support upper management in developing policy, procedures and protocols for future GSCC operational and technological integrations
  • Serves as the first responder for information by assisting employees domestically or internationally with security- or travel-related emergencies;
  • Directs the supervision of GSCC personnel by overseeing and maintaining appropriate staffing levels; managing certain aspects of training and overseeing the development and maintenance of operations manuals;
  • Provides excellent customer service support to global guests and employees
  • Perform other duties as assigned by GSCC Management staff or other approved Disney Global Security management.
  • Assist in the effective implementation of the Enterprise wide employee travel safety and security programs
  • Ensures proper distribution of notification via our Mass Notification Systems (i.e. Everbridge)
  • Assist in the effective implementation of the Global Security social media program

Basic Qualifications :
  • Minimum 5 years’ experience working with or in a Communications or Operations Center related operation
  • Strong interpersonal and leadership skills
  • Supervisory experience in a related field desired
  • The ability to receive and relay direction, and have ability to multi-task and coordinate several incidents at once
  • Strong verbal and written communications skills
  • Ability to communicate effectively with all levels of personnel including key company executives and law enforcement
  • Strong guest service/interpersonal skills especially during times of crisis
  • Strong interest and familiarity with international current events
  • Ability to make critical decisions, prioritize issues and initiate appropriate response with minimal supervision

Required Education :
Bachelor’s degree or equivalent work experience and education considered

Additional Information :
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