Remote role - preferred candidate will be located in central and eastern time zone. Industry experience is a must.

We are currently seeking a dynamic Customer Service Representative to join our growing teams across the country. Wolters Kluwer Lien Solutions is the global leader of lien management, filing & search compliance, and due diligence solutions. Banks and corporations trust Wolters Kluwer Lien Solutions to automate their lien management process and reduce the risk and complexity of their lien workflows.

In this role, you will have an opportunity to work with and manage the day-to-day relationships with our customers at Financial Institutions, Equipment Leasing & Finance, Agricultural Lending Companies, Mortgage Lenders & Services, Factoring, Corporations, Solar & Title Companies to reduce risk in their lending cycle, increase business agility, and simplify workflows with real-time nationwide searches, seamless UCC filing processes and lien management tools. We deliver enterprise class solutions to our clients to leverage on-demand resources to enable better decision-making. Nearly one in every three Uniform Commercial Code (UCC) financing statements filed at the state level in the U.S. is processed through Lien Solutions, making it the market leading UCC provider in the U.S. If you are looking to gain professional experience, learn a new industry and launch your career with a global organization, come join our team!

Responsibilities:

• Deliver prompt and professional service to our customers (Banks, Leasing & Lending Companies, or Corporations) through verbal and written communications
• Provide consultative customer service; help to identify customers compliance challenges, and business needs, while utilizing product and industry knowledge to provide solutions and initiate orders crucial to lien management compliance
• Proactively manage the full-life cycle of the order process and drive cross-selling opportunities to promote additional offerings to meet our customer needs
• Project manage, organize, and prioritize high volumes of requests utilizing Salesforce and other internal systems to ensure timely and accurate response to customers
• Manage your own customers and customer escalations and work across Customer Service functions to complete or resolve customer requests
• Develop and maintain positive working relationships with customers and other key partners
• Strive to become a subject matter expert of the department, company and industry and maintain an aptitude for learning

Qualifications:

• Bachelor’s degree from an accredited college/university or equivalent B2B client service experience
• Two years of business-to-business (B2B) client/customer service experience; preferably consultative customer service experience working within the banking, insurance, hospitality, retail and/or legal industry

Preferred Knowledge, Skills or Abilities:

• Strong organizational, time management and multi-tasking skills
• Ability to absorb product knowledge quickly and process information to apply to customer needs
• Ability to make sound business decisions and exercise discretion and judgment
• Ability to appropriately balance the quantity and quality of work.
• Experience generating add-on sales revenue preferred
• Strong analytical and problem-solving skills
• Proficient with Microsoft Office Suite applications including Word, Excel, PowerPoint, and Outlook
• Proficient with Adobe