Director, Business Transformation (Lean/Agile)

Main Location
United States
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Grade Level: 13 (Internal purposes)
The Team

The Business Transformation (BT) team is a small but focused team of experts responsible for building foundational execution and digital operating capabilities across the global Ratings organization.  This new team operates globally and brings together a collection of business and technical skills with a mandate to pioneer new ways of working, thinking and operating.  This is done through coaching, technical expertise, strategic thinking, Lean process optimization, problem solving and hands-on execution. The team works across Ratings on a demand-driven basis to address specific opportunities and challenges.

The Impact

The business impact of the role is centered on building strong execution capabilities using Lean and Agile-based approaches with a particular focus on the non-technology project space. This team collaborates with different, cross-functional teams to drive continuous improvement and combine senior expertise with practical, hands-on support for projects and operational activities.  The overall objective of the BT team is to effectively combine digital technologies and operating capabilities through Lean/Agile tools, processes and mindsets to build stronger execution capabilities.

What’s in it for you?

This role offers the opportunity for someone with exceptional technical and relationship management skills to operate in a dynamic, fast-paced environment and get involved in a diverse and interesting range of activities across all areas of Ratings. The role combines expertise in Lean & Agile with a transformation agenda, giving individuals the opportunity to drive meaningful changes in our operating model and enhancing overall organizational capabilities.


  • Providing technical expertise, hands-on support for specific projects, problem solving exercises, workshops and other activities where Lean or Agile play a role
  • Leading certain value-stream aligned initiatives focused on operational and process improvement, with accountability for business value generation
  • Administering the Lean Academy program and the Lean certification program
  • Manage relationships with senior stakeholders across the organization
  • Execution of priorities supporting the organizations long-term strategy for Lean and Agile including building a strong partnership with the IT organization and other SPGI teams
  • Supervision and oversight of the activities of more junior members of the Lean and Business Transformation team as appropriate
  • Support the Business Transformation team with operationalizing a robust and consistent measurement and KPI approach that drives action and transparency of performance against objectives
  • Partnering with Business Management and Automation team to support specific Tier 3 initiatives and provide consulting support to problem solving activities and workshops.

What we’re looking for

Basic Qualifications:

  • 10-12+ Years in Industry: Financial Services or related with experience and qualifications in Lean and Agile preferred
  • Experience with complex initiatives, transformation and organizational change management are highly valued
  • Exposure to different parts of the organization in a variety of roles preferable

Preferred Qualifications/Experience:

  • Practical experience in Lean Management/Agile in a non-technology environment is essential, along with practical experience in designing, executing and coaching Lean deployments and Lean projects
  • Expertise and experience in Agile roles, processes and philosophy is also highly desirable.  This is critical to role in developing partnerships, modeling behaviors and developing team capabilities.
  • The role requires a sound understanding of S&P Global Ratings’ business, ideally with experience working across multiple functions.  As a cross-practice role, the specialists will need to be up-to-speed on developments, operations and issues across multiple and diverse business areas.
  • A strong customer focus is required which requires understand of who our customers are and how they use our products.
  • Formal qualifications in Lean (Black Belt Level) and/or Agile are welcomed, but not mandatory with appropriate levels of hands-on experience
  • Ability to work independently, think strategically and proven diagnostic ability are critical

About S&P Global Ratings

S&P Global Ratings is the world’s leading provider of independent credit ratings. Our ratings are essential to driving growth, providing transparency and helping educate market participants so they can make decisions with confidence. We have more than 1 million credit ratings outstanding on government, corporate, financial sector and structured finance entities and securities. We offer an independent view of the market built on a unique combination of broad perspective and local insight. We provide our opinions and research about relative credit risk; market participants gain independent information to help support the growth of transparent, liquid debt markets worldwide.

S&P Global Ratings is a division of S&P Global (NYSE: SPGI), which provides essential intelligence for individuals, companies and governments to make decisions with confidence. For more information, visit

S&P Global is an equal opportunity employer committed to making all employment decisions without regard to race/ethnicity, gender, pregnancy, gender identity or expression, color, creed, religion, national origin, age, disability, marital status (including domestic partnerships and civil unions), sexual orientation, military veteran status, unemployment status, or any other basis prohibited by federal, state or local law.  Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to: and your request will be forwarded to the appropriate person. 

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Director, Business Transformation (Lean/Agile)