Customer Service Technical Support Specialist

Main Location
San Rafael, CA, United States
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Customer Service Technical Support Specialist

Location: Beijing- China

Position Overview

The Technical Support Specialist will convey an urgency to resolve customers’ problems; reflect a positive, friendly and professional disposition during support calls and in writing; and will follow up to ensure that their suggestions are understood and applied by the customer. This role reports to a Support Manager and requires the use of good judgment, critical thinking, risk tolerance, and independent decision making when managing caseload. Responsibilities - Using troubleshooting and communication skills, this role focuses on solving client software installation and licensing issues. Issues need to be properly analyzed, documented, and resolved, creating an outstanding customer experience and enhancing the team's knowledge - Researching, troubleshooting systems and programs, and identifying program and system conflicts that may be preventing clients from installing, licensing, or using Autodesk software Minimum Qualifications - Functional knowledge of Operating Systems and general program installation experience: Windows (Primary), MAC (Secondary), Linux (occasional need) - Comfort with Windows system tasks (installs/uninstalls/system troubleshooting) - One or more of these languages’ competencies: English, Mandarin, Japanese, Korean - Strong written and verbal communication skills - Customer service experience - Ability to be flexible and learn quickly in a fast-paced environment - Strong attention to detail - Ability to manage multiple priorities - Experience using Autodesk products preferred but not required

About Autodesk

With Autodesk software, you have the power to Make Anything. The future of making is here, bringing with it radical changes in the way things are designed, made, and used. It’s disrupting every industry: architecture, engineering, and construction; manufacturing; and media and entertainment. With the right knowledge and tools, this disruption is your opportunity. Our software is used by everyone - from design professionals, engineers and architects to digital artists, students and hobbyists. We constantly explore new ways to integrate all dimensions of diversity across our employees, customers, partners, and communities. Our ultimate goal is to expand opportunities for anyone to imagine, design, and make a better world.


Mission
We're a community of women leveraging our connections into top companies to help underrepresented women get the roles they've always deserved. Simultaneously, we work to build truly inclusive hiring processes and environments where women can thrive and not just survive.
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Customer Service Technical Support Specialist
Autodesk, Inc.