Maintenance Controller

Orlando, FL, United States
Full Time Posted 28 days ago
Main Location
United States
Open jobs
Location: Orlando, United States of America

Thales people architect solutions that enable two-thirds of planes to take off and land safely. We create in-flight entertainment systems that engross 50 million fliers every year and we develop the avionics that control the world’s largest commercial aircrafts. Our simulators train the next generation of pilots for fighter jets, transporters and search and rescue helicopters. And, together, each and every member of our aerospace team makes a difference.


When you rely on airlines to connect you in flight, you rely on Thales. In an increasingly fast paced world, we make the unpredictable, predictable by connecting and entertain passengers to make your life better. Combining a diversity of talents, we master the decisive moments that matter to passengers and airlines. Whatever it takes.

The Maintenance Operations Center (MOC) Controller manages daily aircraft maintenance planning, scheduling, and support activities for Thales IFEC system equipped aircraft globally.  Coordinates with Maintenance teams to ensure aircraft IFEC maintenance issues are resolved.  When supporting Thales IFEC system installation, modification or reactivation at an MRO, the Controller is responsible for communicating with a customer representative to ensure the quality of workmanship meets Thales standards. This role is part of a team that operates shift cycles providing 24/7/365 coverage.

Key Responsibilities:

  • Implement processes for controlling aircraft maintenance records and follow-on communications with the customer’s maintenance departments
  • Implement daily communications processes with internal and external customers, to include accurate aircraft maintenance status, delays in services, and other maintenance issues
  • Coordinate with other Thales departments when necessary to resolve IFEC system discrepancies
  • Review and validate technical data instructions for accuracy
  • Interprets and understands warranty issues and claims pertaining to workmanship and quality
  • Performs system operational checks and troubleshooting in support of Thales IFEC systems
  • Ensures customer logbook discrepancies pertaining to Thales IFEC Systems are resolved in a timely manner
  • Will provide Thales Customers support to carry out and uphold their Company policies and procedures when not in conflict with Thales policy
  • Travel is required: Up to 25%
  • Liaisons with the customer and/or their provider for all technical requirements of the Thales IFEC systems.
  • Provides concise daily written and verbal updates as to the status of the modification and issues pertaining to the inspection/installation
  • Documents maintenance performed utilizing established procedures and submit a report to his/her Team Leader.
  • Ability to work unsupervised to meet goals and expectations
  • Must work closely and respectfully with internal and external customer
  • Plans and carries out work assignments and address issues in accordance with Thales RSQM/GMM and Thales policy and procedures as well as applicable Customer instructions, policies, training, or accepted practices in the occupation
  • Consults with Team leader on unique situations which do not have clear precedents

Skills and Experience:

Minimum Qualifications:

  • High School Diploma or General Education Diploma equivalent required
  • Valid Federal Aviation Administration (FAA) Airframe Certificate or equivalent required
  • Five (5) or more years of aviation maintenance industry experience or at least two (2) years of Thales IFEC experience.
  • Ability to interpret and comprehend structural and electrical drawings
  • Boeing 737 and 757 series A/C, Embraer “E” series A/C and Airbus A320 family knowledge preferred
  • Proficient with Microsoft Word, Excel, PowerPoint, Outlook, and Internet Explorer
  • Knowledge of Part 21, 121 and 145 Federal Aviation Regulations
  • Must have excellent communication skills, both oral and written
  • Strong analytical abilities and negotiation skills
  • Solid interpersonal skills with a results-oriented focus
  • Ability to work in a team environment; guide and attend to the needs of the support team
  • The ability to work with and in close proximity of fellow team members
  • Demonstrated ability to prioritize workload
  • Must be legally authorized to work in the US
  • Must pass a 7-year background check and drug test, and be able to obtain an airport security badge
  • Must possess and maintain a valid Driver License and a record that meets Thales eligibility insurance standards
  • Must be able to obtain and maintain a valid Passport
  • Must be willing and able to travel on a regular basis both domestically and internationally without impedance
  • Must be an appropriate organizational fit for the Thales culture; exhibit the Thales values of being Dynamic, Intuitive, Innovative, Passionate and Responsible

Preferred Qualifications:

  • Valid Federal Aviation Administration (FAA) Powerplant Certificate preferred
  • Associates degree in Maintenance Management preferred
  • Previous Aircraft Maintenance Controller experience preferred


  • Defined career path, with development opportunities
  • Competitive Pay ranges dependent on experience
  • Medical coverage
  • Dental/Vision coverage from 1st day of employment
  • Employer-Paid Short-Term and Long-Term Disability Insurance
  • 20 Paid Time Off Days annually and Thales recognizes 11 national holidays
  • Annual Performance Bonus of up to 5% of your base salary
  • 401k, 3% employer contribution and a 4% match of what you contribute. The total contribution is 7%, and it’s vested from day one.

Are you ready to be part of something big? If your skills, experience, and attitude are a match and you are looking for an exciting challenge, please apply now using the link below and we will be in touch.

At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Great journeys start here, apply now!

Thales champions inclusion and we believe diversity strengthens the fabric of our culture. We are an Equal Opportunity Employer/AA/Minorities/Females/Veterans/Disabled.
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