Support Escalation Engineer

Main Location
Redmond, WA, United States
Open jobs

Support Engineers provides an excellent technical support experience to our Enterprise customers both on premise and in the cloud. From problem identification to full resolution, we own and handle technical customer issues. Experience in this role will provide great opportunities to interact with beta versions, collaborate with product group teams and improve future versions of Microsoft products as a subject matter expert.

At Microsoft, we share knowledge, experiences, and resources to help each other achieve our career goals and grow both professionally and personally. As a member of our team, you will grow professionally through coaching with experienced mentors and over time, you will become a mentor yourself. Mentoring allows you to learn from the experiences of professionals within and outside of your own area of expertise, and to build a network to help find opportunities that can promote your development.

We seek out people from diverse backgrounds and encourage them to approach challenges unconventionally. People who:

Are curious and intuitive in their approach

Are eager to tackle complex issues

Have a fresh and diverse perspective

Like to collaborate in multicultural environments

Have a passion for technology and continuous learning

Have a genuine desire to help people do their best

Responsibilities

Candidate must be a strong critical thinker, and enjoy solving problems  

Support Engineers are involved with some high profile issues, and therefore must be able to handle both pressure and complex situations. Candidates must also have strong customer service, accurate logical problem solving and communication skills, and the ability to work in a team environment.

  • Prior knowledge Exchange/UC & networking products (preferred but not essential), and/or networking operating systems is required. If you enjoy being the problem-solver in the spotlight of critical problems, then this position will excite and challenge you.
  • Experience building relationships with customers
  • Strong customer service, communication, problem-solving and interpersonal skills
  • Self-motivation and an ability to use initiative
  • Flexibility and ability to adapt to ambiguous and changing situations
  • Ability to manage high pressure situations
  • Fluent in English (written and oral) is mandatory
Qualifications

Bachelor's degree or equivalent educational qualifications

 

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.  We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

 

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.


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Support Escalation Engineer
Microsoft Corporation