Director, Product Management – Commerce Platforms

San Francisco, CA, United States
Employment: Full Time Experience: Senior

• Product management of Mastercard’s tokenization service for card-on-file credentials stored by Commerce Platforms.
• This role will focus on defining the strategic vision and managing end-to-end product lifecycle of MDES for Commerce Platforms, with the goals of securing and scaling Mastercard payments in the digital ecosystem.
• Define and document the program, rules, commercial construct, pricing, legal requirements, and customer onboarding processes.
• Create a global product development roadmap leveraging the Digital Products prioritization and planning process.
• Align the program with industry standards.
• Work closely with Digital Product Management, Platforms, Operations & Technology, and regional product teams to create, build, and launch the product.
• Partner with Mastercard’s sales and regional product teams to bring new Commerce Platforms onboard.
• Work with regional teams to educate and influence customers – Develop and (as required) deliver an external education program to educate and influence the value chain.

All About You
• In-depth experience with a variety of digital payment types and solutions.
• Direct experience with digital payment service providers (PSP), payment facilitators, or payment gateway service providers is a big plus.
• Moderate understanding of web services and backend technical processes.
• Ability to mix technical knowledge with practical real world experience to bridge between business and technology.
• Understanding of Mastercard’s sales process to traditional customers (Financial Institutions) as well Non-Financial Institution customers (merchants and technology partners).
• Excellent oral and written communication, negotiation, project management, and matrix-management skills are critical.
• Ability to influence internal and external business partners
• A proven track record providing product expertise and or training to both internal and external customers
• Business Acumen with the ability to provide solutions that drive positive results to the customer and Mastercard.
• Attention to detail
• Self-motivated with a proven track record of delivering success while operating within a team environment
• Embody the Mastercard leadership principles: demonstrate courage & resolution; encourage teamwork, integration, & inclusion; execute the global strategy; inspire & empower; operate with a sense of urgency.
• Bachelor’s degree required, having an MBA is a plus


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