Director, Product Delivery

New York City, NY, United States
Employment: Full Time Experience: Senior

ROLE

•Independently lead and manage projects to deliver Gateway solutions to key customers, including acquirers, merchants and other industry players.
•Manage, track, oversee and lead client and internal Mastercard project teams (direct/indirect) as they progress through solution development and delivery. This includes but is not limited to the following key activities:◦Coordinating and leading program kick-off meetings
◦Leading client strategy and planning sessions
◦Creating, managing and updating comprehensive project plans
◦Conducting regular status calls to ensure alignment and share/track progress
◦Proactively participating in and leveraging Voice of the Customer and post-implementation reviews to drive continuous improvement


•Partner closely with Product, Development and Customer Implementation Services (CIS) teams to track and deliver bespoke development solutions linked to customer-specific implementations.
•Drive projects to success metrics established with the customer and ensure application of Product Delivery best practices and methodologies.
•Provide both business and technical subject matter expertise and support Clients, Account Management teams and Solution Sales teams during sales, pre-launch, launch and post implementation activities. This may include travel to the client locations to facilitate project discussions.
•Become an integrated strategic partner and key contributor to relevant Product, Implementation, Account and other teams.
•Lead the development or modification of product delivery process maps and other tools that identify assets and functions within Mastercard, and roles/ responsibilities


All About You:

•Financial services and payments industry experience required. Experience and expertise in acquiring and digital commerce payment gateway solutions is strongly preferred.
•Ability to seamlessly integrate and implement technical solutions to meet business requirements. Proven competencies in positively influencing business and technical partners to meet and/or exceed business objectives.
•Excellent customer relationship management skills and ability to build and maintain strong, positive working relationships at all functional levels within client organizations and internal Mastercard organization is essential.
•Proven ability to lead change at all functional levels. Excellent communication skills (verbal and written) and presenting right and relevant information to different audiences as appropriate. Will present to numerous audiences, including internal and client senior executive management and functional business partners.
•Extensive project management, problem solving and planning skills with a demonstrated record of success managing multiple projects with clients and internal business partners.
•Ability to thrive and effectively collaborate in a dynamic, fast-paced, team environment.
•Process improvement experience in identifying continuous improvement, efficiencies and faster ways to get work done with sustained quality.
•Travel may be required (up to 15%).

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