Product Manager, Gainsight PX

Main Location
Redwood City, CA, United States
Open jobs

Gainsight™ is a venture-backed, fast growing tech company revolutionizing Customer Success for businesses. The Customer Success company helps businesses grow faster by reducing churn, increasing upsell, and driving customer advocacy. Gainsight provides a complete, end-to-end Customer Success solution through its services and technology. The industry-leading platform helps companies manage customers relationships effectively, track customer health and transform the way organizations orient around the customer. Gainsight is the platform of choice for many leading companies like Box, Adobe and Workday. The company has been recognized as one of the top 100 private cloud companies in the world by Forbes, one of the fastest growing private companies in America by Inc. Magazine, and as one of 20 Great Workplaces in Tech by Fortune Magazine. Gainsight’s CEO, Nick Mehta, has been recognized as one of the Top SaaS CEOs in America. The company has offices in California, Phoenix, St. Louis, London and India.

With diversity and inclusion at the forefront of Gainsight’s core values, we promote a culture that celebrates diversity and inclusiveness at Gainsight, regardless of, but not limited to, race, gender, sexual orientation, family status, religion, ethnicity, national origin, physical disability, veteran status, or age.

Job Description

Gainsight PX is an advanced product analytics and product experience platform, part of Gainsight Customer Cloud.  Gainsight customers use PX to analyze product engagement, build in-app communications and in order to make better product roadmap decisions. We are looking for a product manager who will own Gainsight PX product roadmap, and who will work with our customers, prospects and with internal teams to build the future of Gainsight PX solution.

 

Required skills

What We're Looking For

  • Minimum 4 years of product management experience with focus on enterprise software.
  • Track record and passion for using analytics tools in order to make product decisions. 
  • Experience using product analytics tools and experience making data driven roadmap decisions for enterprise applications. 
  • Keen interest in beautiful user experience and application design.
  • Customer centricity. 
  • Competitive analysis skills.
  • Roadmap prioritization skills to achieve the ultimate product/market fit.
  • Experience working with internal teams in order to incorporate product limitations into roadmap. 
  • Extensive experience working with engineering teams with focus on requirements definition and regular cadence of product releases.
  • Experience and passion to work with distributed teams across multiple time zones.
  • Experience with defining product integrations and delivering them to market.
  • Good understanding of modern enterprise software technologies and solutioning skills that involve such technologies. 
  • Excellent internal and external communication skills. Passion for cross functional collaboration, including collaboration with international teams.

 

Job Benefits

At Gainsight, we don't believe in doing things as a "means to an end." Life's too short to have anything short of a joyful work environment that we passionately believe in. We think that "work vs. life" is a false choice created by pundits, cynics and consultants. We also believe that any community (like a company) needs a ton of diversity and a very small number of things that bring us together.

Here are our 5 core values

  • Golden Rule: We try to practice the Golden Rule ("Do unto others..." and that sort of thing) by exercising reliability, trust and giving back to each other and our community.
  • Success for All: We believe that success for our stakeholders—whether our teammates, clients or shareholders—comes with a sincere focus on continuous learning, selfless teaching and making a difference in each other’s lives.
  • Child-like Joy: We aspire to experience child-like joy in our work and lives, injecting a spirit of passion, optimism and laughter into everything that we do.
  • Shoshin: We believe in a beginner’s mind.  Don’t surround yourself with people like you--diversity breeds creativity. 
  • Stay Thirsty, My Friends: We believe in a totally internally-driven strive for greatness. The solution is think more, not doing more. 

Why You’ll Love It Here 

  • Our Attitude: We’ve created a new industry from scratch, and we’re on the fast track!
  • Our Leadership: We offer the leading tech solution for driving Customer Success.
  • Our ROI: Reduce customer churn, increase up-sell, and improve customer satisfaction.
  • Our Technology: Deep Salesforce.com hooks, predictive analytics, and a beautiful user interface.
  • Our Impact: We help our customers make millions of dollars more per year.
  • Our Clients: Big companies like Box, Adobe, Marketo, and many others.
  • Our Team: Tech all-stars from Facebook, Box, and others (and top consulting firms like BCG and McKinsey!).
  • Our Values: They are unique - Golden Rule, Success for All, Childlike Joy, Shoshin, and Stay Thirsty, My Friends
  • Our Office: If you showed up one day, you might find anything from karaoke performances to mini-golf championships.

Benefits include medical, dental, vision, short and long-term disability, life insurance, 401k available on the first day of the month after start date, and flexible PTO.

Gainsight is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Pursuant to the San Francisco Fair Chance Ordinance, where applicable, we will consider for employment qualified applicants with arrest and conviction records.


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Product Manager, Gainsight PX
Gainsight, Inc.