Account Manager, Google Customer Solutions (English, Cantonese)

Full Time
Main Location
Mountain View, CA, United States
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Minimum qualifications:

  • Bachelor's degree or equivalent practical experience.
  • Ability to speak and write in English and Cantonese fluently and idiomatically.

Preferred qualifications:

  • Experience or interest in sales, customer support, account management, marketing, or consulting.
  • Demonstrated experience troubleshooting or resolving customer queries.
  • Knowledge of the market and the Google Ads product.
  • Proven ability to multi-task and manage multiple projects at a time while paying strict attention to detail.
  • Demonstrated capability to lead and/or motivate others.
  • Ability to speak and write in Mandarin fluently and idiomatically.
About the jobBusinesses that partner with Google come in all shapes, sizes and market caps, and no one Google advertising solution works for all. Your knowledge of online media combined with your communication skills and analytical abilities shapes how new and existing business grow. Using your influencing and relationship-building skills, you provide Google-caliber client service, research and market analysis. You anticipate how decisions are made, persistently explore and uncover the business needs of Google's key clients and understand how our range of product offerings can grow their business. Working with them, you set the vision and the strategy for how their advertising can reach thousands of users.

When our millions of advertisers and publishers are happy, so are we! Our Google Customer Solutions (GCS) team of entrepreneurial, enthusiastic and client-focused members are the "human face" of Google, helping entrepreneurs both individually and broadly build their online presence and grow their businesses. We are dedicated to growing the unique needs of advertising companies. Our teams of strategists, analysts, advisers and support specialists collaborate closely to spot and analyze customer needs and trends. In collaboration, we create and implement business plans broadly for all types of businesses.

Responsibilities
  • Implement creative ways to improve our customer relationships, tailor and share performance-enhancing suggestions, and promote other Google products.
  • Prioritize and deliver an excellent customer service experience to Google's advertisers, publishers, and/or users.
  • Manage customer inquiries by phone, e-mail, live chat, and/or face-to-face meetings.
  • Collaborate with Specialists, Engineers, and Product team members on new feature development.
  • Provide strategic and consultative advice; help to solve technical issues by working with a large number of businesses from our market.
At Google, we don’t just accept difference—we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing this form.

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Account Manager, Google Customer Solutions (English, Cantonese)
Google LLC