Head, Scaled and Small Business, Google Customer Solutions

Hong Kong
Full Time
Main Location
Mountain View, CA, United States
Open jobs

For immediate consideration, please send a text (ASCII), HTML, PDF or DOC version of your resume in English to jobs@google.com.

Important: The subject field of your email must include Head, Scaled and Small Business, Google Customer Solutions - Hong Kong.

Minimum qualifications:

  • Bachelor's degree in Business, related field or equivalent practical experience.
  • 10 years of experience in digital marketing with platforms, agencies and partners.
  • 2 years of experience in a people management role.

Preferred qualifications:

  • Experience with creating and implementing sales strategies with Hong Kong customers.
  • Passion for consultative solution selling with a drive to innovate. Track record of managing and inspiring high performing Sales teams.
  • Ability to influence team members and stakeholder management.
  • Ability to thrive on immersion in a rapidly changing environment with excellent problem-solving, creative thinking and analytical skills.
  • Ability to speak and write in Cantonese and Mandarin fluently and idiomatically.
About the job

With a rapidly growing array of sales teams, it's important to have knowledgeable, charismatic leaders to guide our client sales teams. As a Sales manager, you'll lead and coach high-performing account teams that use consultative sales skills to understand our advertisers' needs and deliver measurable solutions that grow their businesses. You will also work with the sales leadership team to set strategic objectives and run the day-to-day operations for the business. Sales managers willingly help their teams and roll up their sleeves to partner directly with clients to provide comprehensive service. You are an excellent communicator with a proven ability to train and motivate a large team, and you take an analytical approach to sales management.

The Google Customer Sales (GCS) team keeps Google growing with our scaled and small-sized clients. We are dedicated to developing this expanding client base and leveraging Google’s solutions to make them successful online to offline.

In a scalable way, we are responsible for growing clients’ overall business by educating and consulting with them directly. GCS Sales team members are extremely proactive, motivated, team-oriented and enthusiastic about supporting the success of our advertisers.

You will manage teams responsible for bringing consultative solutions to companies that are learning and developing on how to take the most out of digital advertising in searches, displays and video in an increasingly mobile world.

As a member of a fast-paced Sales Management team, you will help develop compelling and scalable solutions for our large client base and coach many creative Googlers.

When our millions of advertisers and publishers are happy, so are we! Our Google Customer Solutions (GCS) team of entrepreneurial, enthusiastic and client-focused members are the "human face" of Google, helping entrepreneurs both individually and broadly build their online presence and grow their businesses. We are dedicated to growing the unique needs of advertising companies. Our teams of strategists, analysts, advisers and support specialists collaborate closely to spot and analyze customer needs and trends. In collaboration, we create and implement business plans broadly for all types of businesses.

Responsibilities
  • Manage, inspire and motivate a team of client-facing and high-performing Googlers. Build a team structure, recognize leadership potential and support career development through enhancing capabilities within the team.
  • Provide coaching on engaging with stakeholders in GCS direct clients and agencies.
  • Assess the needs of our customers and gather user feedback to improve upon existing solutions. Design and iterate workflows and operational plans for large-scale ideas.
  • Execute projects involving quantitative analysis, industry research and strategic development. Work closely with cross-functional teams to align on the global GCS Sales priorities.
  • Ensure team readiness to deliver complex solutions and create a culture of sales innovation and customer success on the team.
At Google, we don’t just accept difference—we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing this form.
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