Premier Field Engineer- Azure

Crothersville, IN, United States
Main Location
Redmond, WA, United States
Open jobs

Are you looking to grow and expand your technical, customer and soft skills? Do you dream of working with the product groups at Microsoft to influence future product design on behalf of the customer?  Then this might be the team you are looking for. At Support for Mission Critical (SMC), we do all the above and have fun while delivering true mission critical support to top tier Microsoft customers.   

 

As a Premier Field Engineer (PFE) for Support for Mission Critical (SMC) customers, you will represent Microsoft, deliver proactive and reactive services, and communicate with corporate customers regarding escalated problems in Microsoft products and services, while managing relationships with SMC customers. 

Responsibilities
  • Act as the customer lead for Proactive and reactive service delivery for PMC accounts
  • Demonstrate strong interpersonal and communication skills, while working with diverse audiences including highly technical IT professionals, developers, architects, TAMs, DSEs, and account executive management
  • Maintain strong relationships w/ customer contacts to ensure high CPE
  • Develop custom scripts to monitor or fix issues, or create customer specific content; this may involve writing sample code or new IP development type of work
  • Manage crisis situations that may involve politically challenging issues and diverse audiences and participate in the 24X7 on-call rotation model
  • Available to travel within the US and Canada for assigned PMC customer accounts to conduct PMC lifecycle related assessments / reviews, to ensure timely delivery (up to 20%)
  • Collaborate with product groups, Service Engineering and other technical teams within Microsoft ​​
Qualifications

Qualification

  • ​​​​​​​​​​​Six plus years of working experience with Microsoft Server products and implementation/deployment of Azure Cloud based solutions
  • Broad and depth skills on Azure Cloud Platform. Experienced in Azure Design Review and deployment, have knowledge of Azure IaaS, High Availability, Azure Virtual Machine, Clustering, service resilience and distributed systems
  • Candidates with Azure PaaS, Dev Ops, Azure Web Apps and Application Insights technologies will be preferable
  • Solid understanding of client/server, networking, and Internet technologies fundamentals
  • Technical Delivery and Customer facing presentation skills with a high degree of comfort with both large and small audiences
  • Must have the ability to take on internal initiatives to create services opportunities, and work in a fast-paced environment while balancing multiple demands, addressing shifting priorities, and maintaining focus

​Key Skills & Knowledge: 

  • Strong problem-solving and technical leadership skills
  • Works well in a global team environment, a rapid learner
  • Excellent Communication Skills - spoken and written English
  • Effective learning skills and interests in Microsoft server and cloud technologies
  • Excellent customer service and business enablement skills

Education:  Bachelor's Degree in Computer Science, Computer Information System, Math, Engineering, Business, or related field.​

 

Travel: Intermittently, there will be business need to travel domestically (within US) and international depending on the account you will own​.

 

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.  We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

 

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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