To achieve real outcomes, we know that experience is the most important requirement for networking teams and the people they serve. Delivering an experience-first, AI-Native Network pivots on the creativity and commitment of our people. It requires a consistent and committed practice, something we call the Juniper Way.

The Knowledge Enabler translates and communicates changed or new business information to operational departments, client departments and/or end customers. The Knowledge Enabler supports quality and communication standard. All with the aim of optimizing information supply, processes, and quality and by that achieving operational excellence. The Knowledge Enabler will have lead responsibilities in the areas of coaching and training other team members with a view to upskilling, creating or reviewing documentation, assessing quality of work, performance and providing feedback to management on this analysis. The Knowledge Enabler should have a solid understanding of how to lead without formal authority and developed corporate awareness feeding into a good overall knowledge of business impact in all activities. As a Knowledge Enabler, your duties and responsibilities include boosting the competencies of our employees by developing and conducting effective training programs. You will indirectly help enhance the employee’s workplace performance in conjunction with the company’s core values. You will be performing the training needs assessment, developing, and delivering the learning materials and curriculum and for managing different phases of training interventions. In short, you will be managing the education training requirements of the Global Support Operations organization.

Preferred Skills and Knowledge:

• Experience in end-to-end Process mapping 

• Working knowledge of Microsoft Word, Excel, Visio and PowerPoint 

• Knowledge of coaching and training employees in a customer service environment 

• Knowledge in project planning and execution 

• Participate in projects related to new processes, policies, or new products. 

• Excellent attention to detail. 

• Excellent verbal and written English communication skills 

• Able to communicate cross-functionally and at all levels. 

• Strong work ethic, adaptive to changing priorities and able to meet tight deadlines with minimum supervision. 

• Strong skills in evaluating and analyzing data/processes. 

• Displays a continuous improvement mindset. 

• Flexibility

ABOUT JUNIPER NETWORKS

Juniper Networks challenges the inherent complexity that comes with networking and security in the multicloud era. We do this with products, solutions and services that transform the way people connect, work and live. We simplify the process of transitioning to a secure and automated multicloud environment to enable secure, AI-driven networks that connect the world. Additional information can be found at Juniper Networks (www.juniper.net) or connect with Juniper on Twitter, LinkedIn and Facebook.

WHERE WILL YOU DO YOUR BEST WORK?

Wherever you are in the world, whether it's downtown Sunnyvale or London, Westford or Bangalore, Juniper is a place that was founded on disruptive thinking - where colleague innovation is not only valued, but expected. We believe that the great task of delivering a new network for the next decade is delivered through the creativity and commitment of our people. The Juniper Way is the commitment to all our colleagues that the culture and company inspire their best work-their life's work. At Juniper we believe this is more than a job - it's an opportunity to help change the world...

INCLUSION AND DIVERSITY AT JUNIPER

At Juniper Networks, we are committed to elevating talent by creating a trust-based environment where we can all thrive together. We know from experience that people from underrepresented groups often do not apply for roles they do not feel they meet all the criteria for. If you think you have what it takes, but do not necessarily check every single box, please consider applying. We’d love to speak with you.

Additional Information for United States jobs:

ELIGIBILITY TO WORK AND E-VERIFY

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Juniper Networks participates in the E-Verify program. E-Verify is an Internet-based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of new hires and the validity of their Social Security Numbers.

● Information for applicants about E-Verify / E-Verify Información en español: This Company Participates in E-Verify / Este Empleador Participa en E-Verify

● Immigrant and Employee Rights Section (IER) - The Right to Work / El Derecho a Trabajar

E-Verify® is a registered trademark of the U.S. Department of Homeland Security.

Juniper is an Equal Opportunity workplace and Affirmative Action employer. We do not discriminate in employment decisions on the basis of race, color, religion, gender (including pregnancy), national origin, political affiliation, sexual orientation, gender identity or expression, marital status, disability, genetic information, age, veteran status, or any other applicable legally protected characteristic. All employment decisions are made on the basis of individual qualifications, merit, and business need.