IOC Engineer - NOC

Austin, TX, United States
Full Time Mid-Level Posted 25 days ago
Main Location
New York City, NY, United States
Open jobs

We’re defining and leading an entirely new industry, obsessing over our customers, and investing in great people to lead the way. Recently named on CNBC’s Disruptor 50 List and winner of the SXSW Interactive Innovation Award, we're working tirelessly to create frictionless customer experiences for our 4+ million members across the country.

We are seeking a security focused IOC Engineer to support CLEAR’s continued growth. This role will focus on continuous monitoring, incident handling and infrastructure maintenance.

What You Will Do:

  • Troubleshoot and resolve operational issues in high traffic, large scale distributed systems, client-server architectures, and public facing websites
  • Support DevSecOps using modern CI/CD pipeline tools like AWS, Jenkins, and Docker
  • Create, setup and run performance tests to help determine optimal performance configurations
  • Design, build, and implement automation to prevent operational issues for all services in production
  • Develop, manage, and execute work plans for changes and maintenances
  • Review logs and investigate any anomalies
  • Collaborate with SREs, Infrastructure Engineers and Cyber Security Engineers to create and execute runbooks that support secure, reliable, high availability environments
  • Drive incident response including coordinating resources to focus on restoring service while managing incident communications
  • Participate in on call schedule for after hours emergencies

Who You Are:

  • You love problem solving and thrive in environments of both high collaboration and strong autonomy
  • Technically capable of and willing to learn new systems
  • Knowledgeable about best practices in support of IT operations in a 24/7 mission critical environment
  • Comfortable with monitoring and alerting tools (ex. Nagios, Grafana, Signal Fx, PagerDuty)
  • Capable of automating processes with scripting (Python, PHP, Perl or Ruby)
  • Experienced with configuration management (Ansible, Puppet, Chef)
  • Familiar with infrastructure as a code toolsets (Terraform, Packer, Consul, Vault)
  • Understanding of network infrastructure including ALB/ELBComfortable with REST APIs. microservices, and modern design patterns
  • An excellent communicator that communicates clearly and concisely both verbally and through written communications including reports
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