Full Time Student & Graduate Opportunities: Customer Facing Technology Roles

Copenhagen, Denmark
Posted 23 days ago
Main Location
Redmond, WA, United States
Open jobs

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence and encouraging teams and leaders to bring their best each day. We believe we should each find meaning in our work and we ensure employees have the freedom and the reach to help make a difference in the world.

 

We are looking for candidates that have the following qualities:

  • Team Player: driving digital transformation with our customers is a team sport. We need teammates who can stay maniacally focused on our customers' satisfaction while operating in a highly-collaborative, matrixed global organization.  
  • Growth Mindset: your life is truly about learning-it-all. You approach every new piece of information, knowledge, and competency with insatiable curiosity. Ultimately, you're open to the ideas of others, where the success of others does not diminish your own.  
  • Resourceful: you have the drive to overcome any obstacle in your work.
  • Customer Focused: you learn about your customers and their businesses with a beginner's mind and then bring solutions that meet their needs.  
  • Pure Challenge: demonstrated desire and ability to readily take on complex challenges and work towards solutions to seemingly unsolvable problems.  
  • Passion for Technology: you're deeply motivated by the incredible opportunity of how technology can inspire and ignite change and renewal.

 

Applications to these opportunities are considered for all available Services roles, which may include the ones described below, depending on education level and/or location. To be considered as a student or recent graduate, you should be within 12 months of graduation or graduated within the last 12 months.

 

Responsibilities

Our IT Services professionals are the essential link between the potential of what's possible and build trusted advisor relationships with technology vendors. Taking on a customer facing technical role, you’ll get to grips with the world’s most advanced technologies, see new products come to market and introduce cutting-edge technology solutions to our customers. We have some of the world’s biggest companies as clients. If you like the idea of developing technical solutions to help them overcome their business problems, this is the role for you.

 

Based on the size and scale of our services business, we have multiple disciplines available including (but no limited too):

 

  • Technical Account Manager
  • Technology Solution Professional
  • Cloud solution Architect 

 

Technical Account Manager

A Technical Account Manager (TAM) is a trusted business advisor to Microsoft's Premier Support customers. By maintaining a long-term relationship with customers, you will gain a thorough understanding of the organization's IT goals, pain points, and the IT team's impact on overall business. You will use this information to create a service delivery plan to make sure customers are finding success with Microsoft products.

 

Responsibilities

You will provide valuable on the operation and optimization of their IT infrastructure through quality Service Delivery Management. If something unexpected occurs after a Premier customer has deployed a Microsoft product, you will work with Global Business Support (GBS) to manage the incident to resolution and follow up to make sure there's either operational improvement for the customer or a product improvement underway at Microsoft

 

Role-specific qualifications

  • Confidence to manage executive relationships, both internally and with customers, to create business transformation.
  • Combining business acumen with technological experience.
  • Microsoft Product Certification, ITIL / similar ITSM knowledge is a plus.

 

 

Technology Solution Professional

Technology Solution Professional (TSPs) drive the technical motions within sales driving specific solution area revenue and market share. Based on the tremendous opportunity of digital transformation across every individual and organization, we focus our broad portfolio of assets and go-to-market efforts across four key solution areas: Modern Workplace, Business Applications, Apps & Infrastructure, and Data & AI.

 

Responsibilities

As a TSP, you work alongside Business Development and Solutions Architect teams who source, generate and qualify opportunities within the sales lifecycle. TSPs enable, manage, and implement, cutting edge and legacy technologies in large enterprises.

 

Role-specific qualifications

  • Confidence to manage executive relationships, both internally and with customers, to create business transformation.
  • Combining business acumen with technological experience.
  • Microsoft Product Certification, ITIL / similar ITSM knowledge is a plus.
Qualifications
  • A bachelor's or masters degree in IT, management information systems, computer science, computer engineering or any related STEM fields (within 12 months of graduation).
  • Excellent communication skills and superior customer-service oriented skills desired.
  • Excellent verbal and written communication, analytical and presentation skills.
  • English and Danish language fluency for all roles.
  • Full unrestricted work authorization for your chosen location.

 

 

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.  We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

 

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Help us maintain the quality of jobs posted on PowerToFly. Let us know if this job is closed.
Mission
We're a community of women leveraging our connections into top companies to help underrepresented women get the roles they've always deserved. Simultaneously, we work to build truly inclusive hiring processes and environments where women can thrive and not just survive.
Are you hiring? Join our platform for diversifiying your team