Support Specialist

Remote
Posted 8 days ago
Main Location
United States
Open jobs
Support Specialist, Bandcamp

Bandcamp is looking for a clever, convivial individual to join our interdisciplinary, unusually well-loved support team. You are a superb and compassionate communicator, obsessively detail oriented, and possess a strong desire to get to the bottom of how things work (or why they don’t). You are willing to spend the majority of your day crafting helpful messages because you, like us, believe that customer support is not a necessary evil, but rather a critical business function as powerful as any product feature. Indeed, you’re not looking for a traditional customer support role, you’re looking to learn, grow, and contribute in meaningful ways to a company whose mission you believe in.

Bandcamp is a global music community where fans discover great music and directly support the artists who make it. Artists have earned over $437 million on Bandcamp. We believe that music is an indispensable part of culture, and for that culture to survive, artists must be compensated fairly and transparently for their work.

You will:
  • Use your expert knowledge of the site to field email inquiries from an amazing (but not always 100% sober) customer base of artists, labels, and fans.
  • Follow, review, and test new project developments to stay several steps ahead of potential support issues.
  • Perform analyses on common problems to identify, report, and correct usability snags (and other surprises).
  • Hone our help docs and internal processes with the objective of putting yourself out of a job reducing the support team’s load.
About you:
  • Your writing is clear, concise, empathetic and 99.9999% of the time typo-free. Your grammar is impeccable. Full stop.
  • You are able to retain an enormous, ever-changing set of specific details, and live for the little blast of dopamine that comes from connecting the pieces.
  • You are familiar enough with HTML/CSS/JavaScript to know when opening your browser’s page inspector will be especially illuminating.
  • You live anywhere, but your workday overlaps with 9am-5pm PST for at least four hours.
  • Extra credit: you are already a Bandcamp user (applicants with both Fan and Artist accounts are entitled to bonus points).
To apply, please visit bandcamp.com/jobs
How we work

Bandcamp staff are sprinkled throughout the world, with arms, cells, pods, what-have-yous in Oakland, Brooklyn, Montreal, British Columbia, the British Isles, Vermont, Tokyo and beyond. We build our teams with care, attracting kind, smart, funny people who enjoy working together to help artists and fans worldwide. We use a bunch of online collaboration tools to work and entertain one another across time zones, and once a year we all get together in person for a week of trust falls and youthful misunderstandings (all ages welcome, no actual trust falls).

What we offer
  • Work from anywhere within the United States, so long as the wifi is strong. If you prefer a co-working space to your kitchen table we cover the cost, and you’re always welcome to work from one of our as-close-as-we-get-to-an-office offices in Oakland and Brooklyn.
  • Generous vacation (as in, no set number of days). We’ll remind you to take some, if necessary.
  • Family leave. We have common sense leave, so take what you need. If you’ve been at Bandcamp for a year, your leave is fully paid.
  • Matched charitable donations.
  • Health, vision, dental, 401k and travel insurance.
Mission
We're a community of women leveraging our connections into top companies to help underrepresented women get the roles they've always deserved. Simultaneously, we work to build truly inclusive hiring processes and environments where women can thrive and not just survive.
Are you hiring? Join our platform for diversifiying your team