Senior Customer Support Operations Specialist

Main Location
San Francisco, CA, United States
Open jobs

Checkr’s mission is to build a fairer future by improving the understanding of the past. Since graduating Y-Combinator in 2014, Checkr’s product has shifted the on-demand economy and has continued to scale into serving enterprise companies across various industries. As a company that provides modern and compliant background checks for global enterprises and startups, Checkr knows first hand how difficult it may be for individuals with prior criminal history to find employment and we want to help provide fair chances for the formerly convicted. A career with Checkr provides the opportunity to make an impact on the professional lives of millions of people and we encourage all qualified individuals to apply for our roles.

As The Customer Support Operations Specialist - Named Account, you are responsible for ensuring that the unique needs of the Named Account are met from the Customer Support and Operational perspective, providing a uniquely exemplary customer experience. This position is on-site at one of our major client’s offices in Charlotte, NC.

Responsibilities

  • Manage the unique day to day tactical support needs of a top-tier Named Account by handling support requests in a timely manner
  • Coordinate internally across teams to ensure operational and support needs of Account are met in a timely manner
  • Work with Customer Support Operations team and other Named Account Specialists to ensure that the operational needs shared by Named Accounts are executed efficiently
  • Identify and act on opportunities to Drive Process Improvement
  • Manage additional Customer Support Operations work to support the needs of the broader Customer Support department such as flagging, resolving and communicating issues that may impact Checkr customers

What You Bring:

  • Proven track record of exemplary customer support
  • 4+ years in a customer-facing role in Technical, Customer Support, or Account Management role
  • Recruiting or Consumer Reporting Background a plus!
  • A curious and highly analytical mindset with an aptitude for data-driven decision making
  • A drive to lead by example with a penchant for driving complex projects and initiatives
  • Self-awareness and a passion to innovate and improve the customer experience

What you get:

  • A fast-paced and collaborative environment where we leverage the latest technology
  • Hands-on coaching and professional development
  • Competitive compensation and opportunity for advancement
  • 100% medical, dental and vision coverage
  • Unlimited PTO policy
  • Gym membership, transportation reimbursements
  • Catered lunch, dinner, and snacks

 Equal Employment Opportunities at Checkr

Checkr is committed to hiring talented and qualified individuals with diverse backgrounds for all of its tech, non-tech, and leadership roles. Checkr believes that the gathering and celebration of unique backgrounds, qualities, and cultures enriches the workplace.   

Checkr also welcomes the opportunity to consider qualified applicants with prior arrest or conviction records. Checkr’s commitment to diversity extends to hiring talented individuals in spite of a prior criminal history in accordance with local, state, and/or federal laws, including the San Francisco’s Fair Chance Ordinance.


Mission
We're a community of women leveraging our connections into top companies to help underrepresented women get the roles they've always deserved. Simultaneously, we work to build truly inclusive hiring processes and environments where women can thrive and not just survive.
Are you hiring? Join our platform for diversifiying your team
Senior Customer Support Operations Specialist
Checkr, Inc.