Senior Director, Sales Operations

Main Location
San Francisco, CA, United States
Open jobs
Your Opportunity

New Relic is looking for an experienced Sales Strategy & Operations leader to play a meaningful role in finding opportunities and solutions to grow sales and optimize the performance of the sales organization. The primary focus of the role will be on setting or refining global standards and leading global processes for planning, forecasting, sales process and program implementation, as well as leading our business review cadences for the board and executive team.

This role requires a candidate with the ability to analyze the data and synthesize it to make sound business recommendations. The right candidate must be a collaborative self-starter, who not only understands the numbers, but also the broader business context around them, and how to implement solutions.

This role offers massive opportunity to impact our long-term sales strategy and overall success. We are also a “Best Place to Work” winner; so if you are ready to do your best work and have fun at the same time, click the link below!

What You’ll Do
  • Coordinate the weekly global sales forecasting and pipeline reporting. Use historical trends, pipeline coverage data, and deal-specific knowledge to guide sales leaders during the weekly forecasting process
  • Run regular monthly & quarterly cadence of sales review activities including, board decks and QBRs
  • Work hands-on to ensure processes and systems are optimized to support sales as well as other cross-functional teams such as marketing, enablement, pre-sales, post-sales, and alliances & channels organizations.
  • Lead our annual sales planning cycle including, quota and compensation, territory design, capacity planning, aligning with supporting teams to establish a formal business plan.
  • Develop formal reporting packages for sales efficiency and productivity. Conduct metrics reviews with sales leadership
  • Ensure pipeline health and work with cross-functional teams to identify and operationalize new sources of pipeline
  • Support the design and creation of global sales territories.
  • Define and communicate key process information, deadlines, task definition, etc. to groups within the global sales organization
  • Strategize and enable the development of sales processes, policies and procedures. Work with peers to carry out to and build global standards and drive adoption
  • Lead projects and initiatives passionate about improving efficiency and simplifying processes throughout the Sales organization
  • Represent the Sales organization's business requirements in key cross-departmental projects and initiatives
  • Conduct analyses to gain deeper insights into our business and help senior management understand how to scale our business
  • Continuously research and remain knowledgeable of industry trends and competition
Your Qualifications
  • 10+ years experience in sales operational management or strategy, enablement & operations consulting
  • Strong project management and partner management skills
  • Shown success in a fast-paced, innovative, and ambitious environment
  • Strong problem solving and troubleshooting skills with the ability to exercise mature judgment
  • Excellent communication (written/verbal), presentation, and facilitation skills
  • Experience with
  • Strong proficiency in Excel
  • Bachelor’s Degree

Please note that visa sponsorship is not available for this position.

Our Office

Our office is in the tech-rich urban center of San Francisco, with easy commute access and a plethora of good eats. We provide competitive compensation, equity and big-company benefits (medical, dental, etc.)—all while maintaining the energy, agility, and fun of a start-up.

About Us

New Relic (NYSE: NEWR) is the industry’s largest and most comprehensive cloud-based instrumentation platform built to create more perfect software. The world’s best software and DevOps teams rely on New Relic to move faster, make better decisions and create best-in-class digital experiences. If you run software, you need to run New Relic. We’re proudly trusted by more than 50% of the Fortune 100.

Founded in 2008, we’re a global company focused on building a culture where all employees feel a deep sense of belonging, where every ‘Relic’ can bring their whole self to work and feel supported and empowered to thrive. We’re consistently recognized as a distinguished employer and are committed to building world-class products and an award winning culture. For more information, visit

Our Hiring Process

In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers means that a criminal background check is required to join New Relic.

We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance. 

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.

New Relic is an equal opportunity employer. We eagerly seek applicants of diverse background and hire without regard to race, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities (or disability), age, sexual orientation, veteran status, or any other characteristic protected by law.
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Senior Director, Sales Operations
New Relic