Future Openings at Help Scout

Remote
Posted a day ago
Main Location
Boston, MA, United States
Open jobs
If you love Help Scout and would like to join us to do your best work, building and growing a product thousands of businesses love, you've reached the right spot.

We're always on the lookout for empathetic people who are committed to excellence in their craft and who care deeply about helping customers. Even if we don't have a job posted right now that matches your skills, we'd still love to hear from you via this application. 

Check out the teams below and let us know why you'd make a great addition to that team.
Teams at Help Scout
  • Engineering (PHP, JavaScript, Java, mobile, QA)
  • Operations (People Ops + Finance)
  • Sales (Account Executives/Managers)
  • Marketing (Content + Growth)
  • Customer Support & Success
  • Product
  • Design
Benefits at Help Scout
  • Competitive Salary- We pay at or above market salary in most cases and evaluate a lot of research to make sure everyone is paid well. The formula we use to calculate all salaries is public to employees and is improved upon regularly.
  • Work anywhere- We’ll fly you to Boston for a week of new employee on-boarding and buy your home office furniture or help you pay for a co-working space. You can work anywhere in the world as long as you have 4+ hours of overlap time with Boston, MA (9AM- 6PM ET).
  • Health and dental insurance- We cover you and your family's health/dental insurance 100%. If you are based in the US, we'll cover you on our Aetna policy.
  • Long-term/Short-term Disability Insurance & Life Insurance- we cover 100% of the premiums for LT/ST Disability insurance and base Life Insurance. You also have the option to purchase supplementary life insurance through our provider.
  • International Benefit Stipend- If you’re based outside the US, you’ll receive a monthly stipend that goes towards covering medical insurance, long and short-term disability, and accountant costs.
  • Flexible vacation- Take time off when you need it, we trust you.
  • Paid parental leave, including adoption- 12 weeks if you have or adopt a baby, 4 weeks if your partner has a baby.
  • 401k with 1% match- 1% Retirement Plan matching for both US and International Employees
  • Personal development stipend- Up to $1,800 per year to improve your craft
  • Great tools- Each employee receives a Mac laptop and 27'' display (or equivalent). We’ll also purchase any of the software or hardware you need.
  • Complete transparency- Everyone has full access to business metrics and financial information about the company.
Benefits
Competitive salary - Our salary formula is public to all employees (but doesn't divulge your specific salary) and we update it at least once per year. Your salary is the same no matter where you live. Our goal is to pay at or above the market rate of a US-based tech hub like Boston or Seattle.

Health and dental insurance - We cover you and your family's health/dental insurance 100%. If you are based in the US, we'll cover you on our Aetna policy. If you're based outside the US, we'll reimburse your out-of-pocket health and dental insurance costs.

Long-term/short-term disability insurance & life insurance - we cover 100% of the premiums for LT/ST disability insurance and base life insurance. You also have the option to purchase supplementary life insurance through our provider (currently US only).

Flexible vacation - Take time off when you need it! We recommend 3-4 weeks in addition to public holidays, but there are no firm rules. We trust you.

Sabbatical - After you've been at Help Scout for 4 years, you get a month of paid vacation (in addition to regular vacation) and $2,500 to spend towards travel, learning, projects or anything else during your time off. Read about what our CEO did.

Paid parental leave, including adoption - 12 weeks of paid leave for all new parents.

401k with 1% match- via Betterment for Business (currently US only)

Personal Development stipend - Up to $1,800 per year to improve your craft

Great tools - Each employee will be provided with a Mac laptop and display (or equivalent equipment of choice). We’ll also purchase any additional software or hardware you need.

Home office stipend - Every new hire gets $1,500 USD to furnish their home office, and up to $350 USD per month if you'd like to rent a co-working desk somewhere.

Complete transparency - Everyone has full access to business metrics and financial information about the company.

About Us
Help Scout is made by roughly 110 people in 80+ cities around the world, all with a passion for helping others. We come from diverse backgrounds and are united by an enthusiasm for great products and delightful customer experiences. Help Scout launched in 2011 and today we have more than 10,000 paying customers in 140+ countries.

Why Help Scout?
We're remote. It doesn’t matter if you’ve worked remotely before — we’ve been doing it for nearly a decade and are helping to write the playbook — we’re happy to show you the ropes. Most folks that get a taste of working in a "remote first" company have a hard time going back to the old way of doing things.

We’re passionate about diversity and inclusion. The data is abundantly clear about diverse teams being more successful, and we're dedicated to setting the team up for success. Today our leadership team is 62% women, and that's just the start. Here’s our 2019 report. 

We're committed to SMBs for the long term. Help Scout is focused entirely on serving small and midsize businesses, typically up to 500 employees, because those companies view customer service differently. It's not a cost to be optimized, it's their most effective marketing tool and a key differentiator from the competition. We built Help Scout for companies that truly value being customer-centric (like us) and want a product that shares their values.

We're leaving the world better than we found it. Did you know Help Scout is a certified B Corporation, with a mission to give away at least 1% of our product through Help Scout for Good? Our company exists not just to help ourselves, but to invest in our team, our customers, our community, and our environment.

Our commitment to you
We are an equal opportunity employer and are committed to building a company that embraces and celebrates diversity and inclusion. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. We have read the studies and understand that diverse teams build better products, bring more perspective to the table, contribute to a company’s financial success and help foster a more inclusive environment for all employees, but the bottom line is that it's the right thing to do.

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Mission
We're a community of women leveraging our connections into top companies to help underrepresented women get the roles they've always deserved. Simultaneously, we work to build truly inclusive hiring processes and environments where women can thrive and not just survive.
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Future Openings at Help Scout
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