Cloud Sales Compliance Operations Manager

Onsite
Full Time
Main Location
Mountain View, CA, United States
Open jobs
Note: By applying to this position your application is automatically submitted to the following locations: Sunnyvale, CA, USA; Chicago, IL, USA

Minimum qualifications:

  • Bachelor's degree or equivalent practical experience.
  • 5 years of experience on-boarding or managing offshore vendor operations for high transaction volume processes in relation to customer sales or other contracting work.

Preferred qualifications:

  • Understanding of and/or experience in Enterprise sales and Cloud computing.
  • Familiarity with corporate governance rules, policy writing and risk management content.
  • Ability to write and maintain desktop procedures and scripts for offshore vendors to perform and operate business processes and escalation.
About the job

The Google Compliance team makes sure that our business is always consistent with the current financial regulations. Comprised of master jugglers, this team balances Google's legal and compliance requirements with the dynamic needs of our users and the values of our company. As part of this team, you proactively identify pain points and gaps in existing policy frameworks and find innovative solutions. You develop efficient compliance systems and work with teams to implement these across the organization. You are thorough in all you do and see to it that as Google pursues our next big idea, we always have our bases covered.

The Cloud Business Finance team provides objective and responsible oversight for Google’s investment in Cloud. We design and implement finance systems that support Cloud’s growth and business strategy.

As a Cloud Sales Compliance Operations Manager, you will work on our Sales Compliance team. We make sure the company’s commitments are properly authorized by management and disclosed to Accounting. We decide who has authority to approve pricing and terms for Cloud customers and partners. Once that’s done, we make sure it happens in real life. As a Cloud Sales Compliance Operations Manager, you will help us outsource our transactional work to offshore vendors, and use your keen eye for detail to carry on incorporating what we do best.

The name Google came from "googol," a mathematical term for the number 1 followed by 100 zeros. And nobody at Google loves big numbers like the Finance team when providing in depth analysis on all manner of strategic decisions across Google products. From developing forward-thinking analysis to generating management reports to scaling our automated financial processes, the Finance organization is an important partner and advisor to the business.

Responsibilities
  • Onboard and manage offshore vendors to manage high volume critical tasks, such as day to day query management, auditing of contracting controls, and reporting of control breaches.
  • Be the point of contact for troubleshooting day to day operations, including policy queries, and contract execution delays.
  • Monitor pass rates, SLAs and quality assurance to ensure a high level of service to business partners.
  • Improve outsourced processes through refinement of existing desktop procedures and creation of new procedures to incorporate both new work and changes to existing work.
At Google, we don’t just accept difference—we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing this form.

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Cloud Sales Compliance Operations Manager
Google LLC