ServiceNow is seeking IT Service Operations presales specialists and architects with a focus on hands on IT Service and Operations Management, datacentre technologies, DevOps and enterprise architecture initiatives for service modelling, discovery, event management, cloud automation and orchestration on the ServiceNow platform.

The presales specialist/architect will provide technical hands-on expertise to support customers with product and solution leadership during pre-sales engagements. You will participate in the acquisition and retention of customers by utilizing world-class technical pre-sales solution consulting techniques to communicate the power, flexibility, and ease-of-use of IT Service and Operations Management on the ServiceNow SaaS platform.

This is a hand on technical consultant who is capable of going wide and deep on solution delivery and solution positioning during sales cycles.

What you get to do in this role:

• Create and contribute to sales campaigns focused on IT Service Ops, leveraging hands on datacentre technologies, DevOps and enterprise architecture initiatives with ServiceNow applications that focus on service modelling, event management, and discovery.
• Contribute and maintain a showcase of Service Ops solutions created on the ServiceNow platform.
• Create and own programs that enable Solution Consultants to demonstrate the value of Service Operations on the ServiceNow platform.
• Demonstrations of the product, both standard and tailored to prospects and existing customers, both onsite and online.
• Generation of product demo scripts and scenarios and maintaining demonstration environment(s).
• Strong alignment with product management and engineering teams on roadmap and field feedback.
• Responsible for understanding business and technical problems addressed by the products including key regulations, business drivers, evolving business needs, security etc.
• Provide mentoring and training to peers and other colleagues in the organization.
• Scoping and delivering Proof of Concept/Proof of Value engagements with prospects.
• Responding to Request for Information/Proposal documents.
• Supporting Marketing events – user conferences, trade shows, webinars etc.
• Staying current on competitive analyses and understanding competitive differentiators.
• Serve as regional team lead to lead practice activities when called upon.
• In conjunction with Sales Personnel and Professional Services, conduct transition briefing - communicate commitments, expectations etc in preparation for deployment.

In order to be successful in this role, we need someone who has:

• Proven Pre-sales experience within the IT Operations Management / AI Ops domain.
• Knowledge and experience of IT Service Management.
• Demonstrable success over-achieving against team quotas
• Exceptional communication and presentation and storytelling skills to include technical and business concepts.
• Experience with enterprise architectures.
• Deep knowledge of service oriented and distributed application architecture in the enterprise (web services, data access and persistence, client/server, etc).
• Experience with Cloud Management Platforms such as AWS, VMware, BMC, etc.
• Solid IT Ops experience in storage, network and compute of enterprise environments.
• Experience with ITIL / CMDB implementations (CCMDB, UCMDB, etc.).
• Scripting with PowerShell, Perl, WMI, SSH, Python, Javascript. Xpath, SNMP.
• Native or fluent spoken and written English

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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