What Gainsight, Inc. Has to Offer: Gainsight is a venture-backed, fast growing tech company revolutionizing Customer Success for businesses. They help businesses grow faster by reducing churn, increasing upsell, and driving customer advocacy. Gainsight is the platform of choice for many leading companies like Box, Adobe, and Workday. Gainsight offers their employees benefits like:
Job Description:
Why Gainsight?
We are ranked #1 on Glassdoor’s 2023 Best Place to Work List. Here’s why.
At Gainsight, our mission is to be living proof you can win in business while being human-first.
Our industry-leading platform helps companies of all sizes and industries build durable businesses. Gainsight offers a powerful set of customer success, product, and community engagement solutions that enable businesses to scale efficiently, create alignment, and have a holistic view of their customers—all of which help increase product adoption, prevent churn, and grow renewals and expansions. Our software is used by hundreds of companies, including nearly 200 publicly traded organizations and industry leaders such as GE Digital, SAP Concur, and Box. We have offices in the US, UK, Netherlands, Israel, Japan, and India.
Gainsight joined the Vista Equity Partners portfolio in 2020. In 2021, we won their Excellence in Engineering award in recognition of our product and engineering advancements.
Gainsight has also been named one of the top 100 private cloud companies in the world by Forbes, one of the fastest-growing private companies in America by Inc. Magazine, and one of 20 Great Workplaces in Tech by Fortune Magazine.
With diversity and inclusion at the forefront of our values, we promote a culture that celebrates diversity and inclusiveness regardless of, but not limited to, race, gender, sexual orientation, family status, religion, ethnicity, national origin, physical disability, veteran status, or age.
About The Job Role
Gainsight is looking for a motivated and entrepreneurial minded Product Operations Associate. As a core member of the Product Operations team, the ideal candidate will serve an important function to manage projects, processes, and functions that allow autonomous teams to interact cohesively and effectively as a single Product Management organization. By providing a common set of practices and metrics, product owners will be empowered to be fast and agile without spending time focused on operational tasks. This function will serve Gainsight by ensuring strong product enablement internally and externally.
What You’ll Do Here
Provide operational support and execution for customer beta programs including, customer communications, recruitment, enrollment, enablement and facilitating cross-functional collaboration on beta planning and execution.
Ensure that beta programs are consistently defined and executed in accordance with departmental guidelines.
Provide weekly beta status updates to the Product and Engineering leadership team, highlighting escalations and risks that require attention.
Coordinate Virtual Customer Advisory Meetings which connect Product Managers with selected customers to gain important product and market insights.
Assist with organizing regular collaboration sessions between product, design, technical communications and engineering teams to ensure cross-departmental alignment and execution.
Collaborate with the Gainsight Community team to ensure consistent engagement between PMs and community users, administer beta groups, and ensure the health of the product ideation program.
To provide PX access to requesters on a daily basis
Maintain and sustain CODA for Product on a daily basis
Ensure that product ideas submitted via Productboard are assigned to the appropriate PM resources for review
Define the agenda and organize presenters for Weekly PM Working Sessions and collaboration meetings
What We Are Looking For
BA/BS Degree
Minimum 6-10 years relevant work experience
Experience with project management and project execution with a focus on quality and deadline awareness
Experience working with software product management and/or development teams, and comfortable with the technology and business space
Experience in a fast-paced organisation, where individuals at all levels are self-motivated to make rapid progress, and independently adapt their work to the needs of the day
Why You’ll Love It Here
Your job shouldn’t stand in the way of your happiness—it should be a path to achieve it. At Gainsight, we’re passionate about achieving our goals—at the office and everywhere—and we work every day to create an environment that nurtures our best selves.
Gainsters love working here for several reasons. Here are a few:
Our Core Values: We are guided by our values on our mission to be living proof you can win in business while being human-first. Learn more here.
Our CEO: With a 99% approval rating on Glassdoor, Nick Mehta is one of the most beloved CEOs in Silicon Valley.
Our Growth Opportunities: From mentoring to career development opportunities, we’re passionate about helping our Gainsters learn, grow and thrive.
Our Teammate Resource Groups: A huge source of pride for Gainsight, these groups are on a mission to put our values into action and make Gainsight a great place to work for all.
Our Wellness Priorities: Monthly Recharge Days that re-energize us.
Our Parody Videos: No explanation needed. Just watch them here!
Job Description Summary
By joining the Gainsight team, you’ll have a unique opportunity to make your mark at a truly human-first company and have loads of fun doing it. Come join us!
