Technical Writing Intern

Posted 4 days ago
Main Location
Boston, MA, United States
Open jobs
powertofly approved What Pluralsight Has to Offer:

Pluralsight is the technology skills platform organizations and individuals in 150+ countries count on to innovate and create progress for the world. Named one of our best work-from-home companies in 2020, Pluralsight believes in using technology to make the world a better place. They offer great benefits like:

  • Unlimited PTO
  • Competitive compensation (fair salary, bonus plans + equity)
  • Tuition reimbursement
  • Office and home office perks!
  • The Documentation team, under Pluralsight Support, creates quality customer-facing documentation on We work across this fast-growing company with Product, Product Marketing, and other teams to drive positive customer experiences and facilitate self-serve solutions. At Pluralsight, we’re changing the way technology professionals and teams learn, evolve, and deliver.

    Who you’re committed to being:

    • You are detail-oriented, persistent, and methodical
    • You enjoy serving customers and can adapt easily to change
    • You ask the right questions to get a complete understanding of a situation
    • You like to explore or think through the logic of how things work
    • You like to understand a desired outcome, get the context, and then work carefully to deliver the result
    • You’re open to others’ viewpoints, and enjoy viewing situations from another perspective
    • You enjoy writing and explaining processes to others

    Where you’ll advise:

    • You will create articles for the Help Center ( and internal documentation.
    • You will test product features and review existing articles to ensure documentation is correct
    • You will meet regularly with cross-company partners to understand detailed nuances of new and updating product features
    • You will follow and contribute to team process for reviewing, removing, or adding new documentation
    • You will create, train, and review on product and internal support documentation processes and standards
    • You will advise on self-serve systems to optimize our customer experience, including recategorization, terminology, and tools

    Experience you’ll need:

    • Junior student majoring in English, Technical documentation, Communications, Journalism, UI/UX, or related fields.
    • Experience collaborating with teams to achieve a common goal
    • Experience writing process-driven documentation
    • Experience in customer service and taking a customer’s point of view
    • Curiosity and willingness to question processes and systems
    • Strong interpersonal communication and diplomacy skills
    • Desire to understand new or unfamiliar technical systems, processes, and terminology

    Required Skills
    Help us maintain the quality of jobs posted on PowerToFly. Let us know if this job is closed.
    We're a community of women leveraging our connections into top companies to help underrepresented women get the roles they've always deserved. Simultaneously, we work to build truly inclusive hiring processes and environments where women can thrive and not just survive.
    Are you hiring? Join our platform for diversifiying your team
    Technical Writing Intern