Technical Writing Intern

Posted 4 days ago
Main Location
Boston, MA, United States
Open jobs
powertofly approved What Pluralsight Has to Offer:

Pluralsight is the technology skills platform organizations and individuals in 150+ countries count on to innovate and create progress for the world. Named one of our best work-from-home companies in 2020, Pluralsight believes in using technology to make the world a better place. They offer great benefits like:

  • Unlimited PTO
  • Competitive compensation (fair salary, bonus plans + equity)
  • Tuition reimbursement
  • Office and home office perks!
  • The Documentation team, under Pluralsight Support, creates quality customer-facing documentation on help.pluralsight.com. We work across this fast-growing company with Product, Product Marketing, and other teams to drive positive customer experiences and facilitate self-serve solutions. At Pluralsight, we’re changing the way technology professionals and teams learn, evolve, and deliver.

    Who you’re committed to being:

    • You are detail-oriented, persistent, and methodical
    • You enjoy serving customers and can adapt easily to change
    • You ask the right questions to get a complete understanding of a situation
    • You like to explore or think through the logic of how things work
    • You like to understand a desired outcome, get the context, and then work carefully to deliver the result
    • You’re open to others’ viewpoints, and enjoy viewing situations from another perspective
    • You enjoy writing and explaining processes to others

    Where you’ll advise:

    • You will create articles for the Help Center (help.pluralsight.com) and internal documentation.
    • You will test product features and review existing articles to ensure documentation is correct
    • You will meet regularly with cross-company partners to understand detailed nuances of new and updating product features
    • You will follow and contribute to team process for reviewing, removing, or adding new documentation
    • You will create, train, and review on product and internal support documentation processes and standards
    • You will advise on self-serve systems to optimize our customer experience, including recategorization, terminology, and tools

    Experience you’ll need:

    • Junior student majoring in English, Technical documentation, Communications, Journalism, UI/UX, or related fields.
    • Experience collaborating with teams to achieve a common goal
    • Experience writing process-driven documentation
    • Experience in customer service and taking a customer’s point of view
    • Curiosity and willingness to question processes and systems
    • Strong interpersonal communication and diplomacy skills
    • Desire to understand new or unfamiliar technical systems, processes, and terminology

    Required Skills
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    Technical Writing Intern
    Pluralsight