Identity & Access Management Intermediate Analyst (Officer)

As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and, in our clients’, best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do. We keep the bank safe and provide the technical tools our workers need to be successful. We design our digital architecture and ensure our platforms provide a first-class customer experience. Our operations teams manage risk, resources, and program management. We focus on enterprise resiliency and business continuity. We develop, coordinate, and execute strategic operational plans. Essentially, Enterprise Operations & Technology re-engineers client and partner processes to deliver excellence through secure, reliable, and controlled services.

Trust is part of our DNA at Citi. As such, we take safeguarding our customer data very seriously. The Chief Information Security Office (CISO) is made up of deeply dedicated and talented colleagues who work together to ensure the safety of Citi’s and our clients’ assets and information. We manage information security as an end-to-end program – one with a clear mandate and accountability. Our mission is to continually execute and enhance a global security program that is fully anchored to modern control and security frameworks, fully aligned with the technology of the firm, threat-focused and data-driven, and deeply integrated across all Citi businesses globally.

Being talent-driven, we are focused on attracting, developing, and retaining diverse and inclusive talent with a high technical skill level. As a member of our team, we will provide you with career development opportunities at all stages of your career. Our employees model a passion for protecting Citi and our clients and believe in treating others with dignity and respect.

Our commitment to diversity includes a workforce that represents the clients we serve globally from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We’ll enable growth and progress together.

#CISO

Identity & Access Management Intermediate Analyst (Officer)

The identity and access management analyst is responsible for fulfilling access requests within a variety of banking applications and infrastructure systems. The objective of the role is to manage user roles and access privileges within compliance of set information security policies and standards.

A senior level analyst is expected to:

• Have an excellent understanding of end-to-end GIAM products, processes, resources, and tools in their respective platform with an ability to review processes and responsible for compliance to Citi policies.

• Support Global Identity and Access Management (GIAM) operation including weekends and public holidays on a rotational basis, as well as assigned on-call emergency support.
• Able to handle all kinds of complex requests and issues independently by having a good understanding of security administration processes, practices, and policies.
• Lead resolution of severity issue, identify root cause and come up with corrective action plan to prevent recurrence while providing update to relevant parties.
• Represent GIAM Service Delivery in compliance calls and walkthroughs with audit; provide related audit deliverables in timely manner and ability to analyze and make the right judgment over accuracy, completeness, soundness of information being provided.
• Ensure completion of Marketplace requests, troubleshooting incident issues, closure of compliance-related action items and housekeeping tasks are done within operational and controls thresholds at an individual and team level.
• Understand Continuity of Business and supports its application to GIAM processes by maintaining resources like process control document up-to-date, ISA accesses, etc. within applications in scope of support.
• Identify potential opportunities and raise to management's attention, as well as initiate improvements to enhance information security controls and/or process efficiency for supported systems.
• Maintain excellent availability to customers team members, escalation manager, and senior management and handle customer and team interactions in a manner that lives up to Citi's leadership principles.
• Handle coordination with business and/or technology for system setup, maintenance, and update of resources not limited to machine(s), Citi Marketplace products, Citi Information Security Administration Repository Inventory.
• Drive and execute organization's strategy by identifying new tasks and creating a procedure to train others on demand.
• Lead development of team members by providing coaching and training particularly to new team members or on new team processes
• Effectively utilize Talent Management process (i.e. goal setup, self-assessment, feedback, individual development plan etc.) to manage own performance and work on continuous development.
• Complete other tasks/activities/projects in connection with the organizations' goals not detailed in the current job description such as automation, migration, controls culture, etc. 

• Demonstrate consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by complying with applicable laws, rules and regulations, adhering to policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and reporting control issues with transparency.

Qualifications

• Minimum of 4+ years of experience in an Information Security role or related field with service delivery and customer relationship management
• Complex application or system knowledge
• Interprets the principle of Information Security concepts and policies and ability to apply into day-to-day work
• Demonstrate an understanding of the risk associated with cyber security and the controls set in place to manage risk in identity and access management
• Proven use of discretion and sound judgment on handling of information with subject to sensitivity
• Flexibility to work in various shift to provide on-call, holiday and/or weekend support on a periodic frequency
• Proven capability to work within a team, seeks the input of others and greets change with optimism, curiosity and resilience, ability to manage multiple priorities and adjust to evolving work needs
• Understand and relates own goals to Citi, business' and teams', create SMART goals and demonstrate accountability to achieve them
• Consistently demonstrate clear and concise written and verbal communication in the English language as well as sensitive to audience diversity
• Strong analytical skills and proven ability to use (Citi) Lean methodology to identify process improvements; utilize most complex tools in Microsoft applications to analyze and interpret data
• Bachelor’s Degree/University degree of any course

Advantages:

Relevant experience in Banking applications, ServiceNow and CyberArk

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

About Citi

Citi is a preeminent banking partner for institutions with cross-border needs, a global leader in wealth management and a valued personal bank in its home market of the United States. Citi does business in more than 160 countries and jurisdictions, providing corporations, governments, investors, institutions and individuals with a broad range of financial products and services.

Additional information may be found at www.citigroup.com | Twitter: @Citi | YouTube: www.youtube.com/citi | Blog: http://blog.citigroup.com | Facebook: www.facebook.com/citi | LinkedIn: www.linkedin.com/company/citi.

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