Job Details
- As an experienced and driven M365 Consultant, you’ll leverage your extensive technical expertise and refined interpersonal skills to support our clients in transitioning and optimizing their Microsoft 365 environments within the Cloud.
- A customer-first mindset, with the ability to handle critical situations with poise and a solutions-oriented approach.
- With a background in customer-facing support roles, you will play a pivotal part in delivering seamless service aligned with SLAs and client expectations.
Advanced Issue Resolution: Handle complex support requests within the M365 platform, ensuring prompt and effective resolution of incidents and service requests that have been escalated by junior team members or the Service Desk. - Collaboration and Knowledge Sharing: Work closely with customer representatives and Associate Consultants to gather critical information for case resolution. Share insights and solutions with team members, offering guidance and coaching as needed.
- Microsoft Premier Support: Raise incident tickets with Microsoft under Premier Support agreements.
- Functional Input: Collaborate on development plans for junior consultants, aligning their growth with relevant certifications and technical advancements within Microsoft 365.
- Expertise Expansion: Continuously expand expertise across the Microsoft 365 ecosystem, following a structured personal development plan alongside line management and functional leadership.
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