What Gainsight, Inc. Has to Offer: Gainsight is a venture-backed, fast growing tech company revolutionizing Customer Success for businesses. They help businesses grow faster by reducing churn, increasing upsell, and driving customer advocacy. Gainsight is the platform of choice for many leading companies like Box, Adobe, and Workday. Gainsight offers their employees benefits like:
Job Description:
Why Gainsight?
We are ranked #1 on Glassdoor’s 2023 Best Place to Work List. Here’s why.
At Gainsight, our mission is to be living proof you can win in business while being human-first.
Our industry-leading platform helps companies of all sizes and industries build durable businesses. Gainsight offers a powerful set of customer success, product, and community engagement solutions that enable businesses to scale efficiently, create alignment, and have a holistic view of their customers—all of which help increase product adoption, prevent churn, and grow renewals and expansions. Our software is used by hundreds of companies, including nearly 200 publicly traded organizations and industry leaders such as GE Digital, SAP Concur, and Box. We have offices in the US, UK, Netherlands, Israel, Japan, and India.
Gainsight joined the Vista Equity Partners portfolio in 2020. In 2021, we won their Excellence in Engineering award in recognition of our product and engineering advancements.
Gainsight has also been named one of the top 100 private cloud companies in the world by Forbes, one of the fastest-growing private companies in America by Inc. Magazine, and one of 20 Great Workplaces in Tech by Fortune Magazine.
With diversity and inclusion at the forefront of our values, we promote a culture that celebrates diversity and inclusiveness regardless of, but not limited to, race, gender, sexual orientation, family status, religion, ethnicity, national origin, physical disability, veteran status, or age.
What You'll Do Here
CSSC is expected to work with new and existing Gainsight customers to provide best practices, configuration, education, and documentation for long-term customer success with Gainsight.
Work closely with the customer to define and monitor success criteria metrics.
Delivering and communicating ROI for our clients, throughout the customer life cycle.
Being the trusted partner for the customer on the implementation of their use cases and product functionality.
Follow internal processes to improve customer's health, Increase retention and risk mitigation.
Conduct periodic business reviews to ensure customers are getting value from Gainsight.
Understand Gainsight products, their features, functions and recognize how they can be used to solve problems and create solutions for your customers
Managing cross-functional collaboration at Gainsight, on behalf of the customer for their use cases.
What We're Looking For
Ideally 2 to 4 years of experience in customer-facing roles.
Experience in working with complex, multi-divisional, multi-geographical customers.
Strong in SQL & good communications skills.
Impressive executive presence and communication abilities.
Ability to create structure in ambiguous situations and design effective processes.
Bias for action.
Passion for technology and for being a part of a fast-growing SaaS company.
Experience working with cross-functional teams (e.g. Support, Product, Engineering).
Job Description Summary
By joining the Gainsight team, you’ll have a unique opportunity to make your mark at a truly human-first company and have loads of fun doing it. Come join us!
