To achieve real outcomes, we know that experience is the most important requirement for networking teams and the people they serve. Delivering an experience-first, AI-Native Network pivots on the creativity and commitment of our people. It requires a consistent and committed practice, something we call the Juniper Way.

Job Description: 
Position: Manager -Automation/Self-service
Business -Future of X 
Location: Bangalore
 
Highly accomplished and results-driven professional with 15+ years of experience in developing, implementing, and managing innovative self-service and automation solutions leveraging Artificial Intelligence (AI). Proven ability to lead cross-functional teams, optimize product development processes, and drive significant improvements in efficiency, cost reduction, and user experience.

Strong team management skills with a focus on clear communication, motivation, and conflict resolution. Passionate about leveraging AI to transform PLM and empower organizations through intelligent automation.

Role and Responsibilities

This role requires a strong understanding of AI technologies, automation tools, and a proven track record of leading cross-functional teams to deliver impactful results.

Customer/stakeholder focus:

Strong customer focus and a passion to develop and lead teams.

Facilitate and own communication among internal and external stakeholders.

Drive and co-ordinate among technical resources for faster restoration of services, resolution and root cause analysis.

Monitor the effectiveness of implemented solutions and make adjustments as needed. 

People focus:

Hire, Train and develop team to deliver business outcomes.

Demonstrate strong people management skills.

Foster a collaborative and innovative team environment.

Ability to work with cross functional groups to deliver results.

Resolve conflicts and address team issues promptly and effectively.

Staffing and capacity planning.

Business Focus:
Develop and execute the strategic roadmap for AI and automation within the support & services functions, aligning with overall business objectives.

Identify opportunities to leverage AI and automation to improve product development processes, reduce costs, and enhance user experience.

Ensure all AI and automation initiatives comply with relevant regulations and industry standards.

Monitor the effectiveness of implemented solutions and make adjustments as needed.

Skills:
Knowledge about AI and traditional ML models – architecture, infrastructure, framework.
Data analytics – models, tools, understanding and interpretation
Strong project management skills
Understanding APIs and modern-stack application technologies is also beneficial

Education & Experience: 
Bachelor's degree in Engineering, Computer Science, or a related field. Master's degree preferred.

15+ years of overall experience; with minimum 7 years of experience as a people manager in the relevant domain.

The successful candidate will demonstrate and be a role model for the values of the "Juniper Way" - Be Bold, Build Trust, Deliver Excellence.

Juniper Networks is an equal-opportunity employer. We value diversity. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, disability, or veteran status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform important job functions, and receive other benefits and privileges of employment. Please contact us for more information.

ABOUT JUNIPER NETWORKS

Juniper Networks challenges the inherent complexity that comes with networking and security in the multicloud era. We do this with products, solutions and services that transform the way people connect, work and live. We simplify the process of transitioning to a secure and automated multicloud environment to enable secure, AI-driven networks that connect the world. Additional information can be found at Juniper Networks (www.juniper.net) or connect with Juniper on Twitter, LinkedIn and Facebook.

WHERE WILL YOU DO YOUR BEST WORK?

Wherever you are in the world, whether it's downtown Sunnyvale or London, Westford or Bangalore, Juniper is a place that was founded on disruptive thinking - where colleague innovation is not only valued, but expected. We believe that the great task of delivering a new network for the next decade is delivered through the creativity and commitment of our people. The Juniper Way is the commitment to all our colleagues that the culture and company inspire their best work-their life's work. At Juniper we believe this is more than a job - it's an opportunity to help change the world...

INCLUSION AND DIVERSITY AT JUNIPER

At Juniper Networks, we are committed to elevating talent by creating a trust-based environment where we can all thrive together. We know from experience that people from underrepresented groups often do not apply for roles they do not feel they meet all the criteria for. If you think you have what it takes, but do not necessarily check every single box, please consider applying. We’d love to speak with you.

Additional Information for United States jobs:

ELIGIBILITY TO WORK AND E-VERIFY

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Juniper Networks participates in the E-Verify program. E-Verify is an Internet-based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of new hires and the validity of their Social Security Numbers.

● Information for applicants about E-Verify / E-Verify Información en español: This Company Participates in E-Verify / Este Empleador Participa en E-Verify

● Immigrant and Employee Rights Section (IER) - The Right to Work / El Derecho a Trabajar

E-Verify® is a registered trademark of the U.S. Department of Homeland Security.

Juniper is an Equal Opportunity workplace and Affirmative Action employer. We do not discriminate in employment decisions on the basis of race, color, religion, gender (including pregnancy), national origin, political affiliation, sexual orientation, gender identity or expression, marital status, disability, genetic information, age, veteran status, or any other applicable legally protected characteristic. All employment decisions are made on the basis of individual qualifications, merit, and business need.