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Job Requisition ID #
Position Overview
Autodesk is looking for a Customer Financial Services (CFS) Analyst based in Japan. Reporting to the Senior Manager of APAC Customer Financial Services, you will be involved in the quote-to-collect process of Autodesk.
Responsibilities
Manage a portfolio of assigned accounts for Japan and other assigned regions whose payments to the company are past due
Contact past-due accounts for Japan (and other assigned regions) to arrange for payments while preserving the company’s business relationship with the account
Investigate and analyze credit risks, using available internet and credit agency tools and information
Determine the creditworthiness of customers and potential customers desiring to purchase the company’s products and services based upon evaluation of financial condition/ability to pay for such purchases
Work with dissatisfied customers to identify the nature of the problem relating to the company’s products and/or services and with company operations to arrange for appropriate technical staff support to address/rectify the issue
Team with the relevant internal teams/departments to resolve the customer issue and secure customer payment
Provide ongoing updates of client contact/client commitments, discuss negotiating strategy/possible alternatives, and review performance to date against the company’s standard metrics
Operationally-focused professional role, requiring experience or analytical advisor role still developing higher-level expertise
Solve a range of problems of mild-to-moderate complexity and scope by analyzing possible solutions using standard procedures
Exercise judgment within defined guidelines or known precedents
Seek guidance on unusual situations or circumstances where guidelines are unclear
Receive a moderate level of guidance and direction, with little or no direction on day-to-day assignments
Work is typically reviewed by a more experienced team member before being provided to senior leaders
A common career stabilization point (AKA the “full-contributor” level) for operationally-focused roles, whereas analytical advisor roles at this level are building knowledge of the subject-matter area, function/BU, company, products, and customers
Minimum Qualifications
Degree (Bachelor or above)
High proficiency in Japanese is a must (Japanese native preferred)
High proficiency in written/spoken English
Proficient in MS Office; knowledge of enterprise systems (e.g., SAP, S/4, SFDC) an advantage
Preferred Qualifications
Minimum 3 years of working experience in the following areas:
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About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.
When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!
Salary transparency
Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.Diversity & Belonging
We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging
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