What Relativity Has to Offer: Relativity's software helps users organize data and quickly identify key issues during litigation, internal investigations, and compliance projects. They offer their employees great benefits like:
What Relativity Has to Offer: Job Type
Full Time
Job Details
Posting Type
Remote
Job Overview
As a Workflow Enablement Specialist, you will be responsible for one-to-one workflow enablement during onboarding and ongoing customer servicing. The Workflow Enablement Specialist works under moderate direction of managers and senior team members.Job Description and Requirements
Lead workflow enablement activities during onboarding.
Assess, manage, and respond to customer inquiries regarding Relativity workflow across entire product line.
Capture customer and prospective customer requirements and work with internal teams to create scopes of work and implementation plans to address business needs.
Act as internal subject matter expert for RelativityOne within the organization and as it relates to the Customer Enablement team
Serve as client surrogate across Relativity to ensure that end user’s perspective is voiced during product development cycle.
Participate in sales calls and meetings as required and assist with the preparation of presentation materials.
Delivery of One-to-Many programming as created by Community Enablement.
Participate in industry events and contribute to thought leadership on behalf of Relativity
Track activities in the approved, standard internal systems, including detailed updates for all customer interactions and change management.
Competency to work within a single customer segment.
Exercise sound judgment and make independent decisions.
Preferred Qualifications
Minimum of five years e-discovery experience.
Current Relativity Certified Administrator certification status, or the attainment of an RCA within 3 months of hire date.
Strong knowledge of Relativity best practices.
Ability to manage multiple projects simultaneously and prioritize based on company and team objectives.
Ability to work efficiently under pressure, drive projects to completion and meet deadlines.
Flexibility and the ability to adapt quickly to shifting company or team goals.
Strong business and IT acumen, including problem-solving and critical thinking.
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