Senior Service Engineer

Posted 28 days ago
Main Location
Redmond, WA, United States
Open jobs

In the Cognition Mixed Reality team, people—not devices—are at the center of everything we do. Our tech moves beyond screens and pixels, creating a new reality aimed at bringing us closer together—whether that’s scientists “meeting” on the surface of a virtual Mars or some yet undreamt-of possibility. To get there, we’re incorporating diverse groundbreaking technologies, from the revolutionary Holographic Processing Unit to computer vision, machine learning, and human-computer interaction. We’re a growing team of talented engineers and artists putting technology on a human path across all Windows devices, including Microsoft HoloLens, Windows Mixed Reality, the Internet of Things, phones, tablets, desktops, and Xbox. We believe there has to be a better way. If you do too, we need you!


The Cognition Mixed Reality Service Engineering team is a group of creative service engineers owning 1,000+ servers, 25+ labs, and petabytes of storage to allow developers in Redmond and around the world to turn dreams into reality. We work with internal teams to deliver technologies that support incubation projects, the shipping and servicing of existing products, and the improved efficiency of several hundred developers within the team and across the broader organization. Our customers are the rest of the Mixed Reality team. Engage with these internal customers to understand their needs and produce IT solutions that scale. Be creative in your approach to problem solving large infrastructure challenges with a focus on developer satisfaction.


Design, implement, and deliver new systems and services, from file shares and permissions to state of the art render farm setups. Administer virtual servers and industry-standard storage appliances (NAS/DAS/SAN), working with internal Microsoft partners to ensure high reliability. Work with teams across divisions to find and import best in class solutions. Conceive, influence, and create new designs, architectures, and implementations for large-scale, cloud-based distributed systems (storage, compute, and GPU). Work with peers on service capacity planning, software performance analysis, and system tuning. Partner with internal teams to ensure that all systems follow Microsoft Security and Privacy best practices. Identify infrastructure improvements and design tools, scripts, and automation that will allow the team to scale appropriately or lower operating costs. On Call duties in the event of high priority

  • 7+ years’ experience as a Service Engineer directly supporting development and quality in a product engineering team environment
  • 5+ years’ experience with Active Directory, security certificates, and InTune
  • 4+ years of scripting and/or coding skills using one or more of the following: PowerShell, C#, Python, or VB.NET
  • 2+ years’ experience with Azure configuration and management required
  • 6+ years working with Windows Server operating systems required
Desirable skills

There are plenty of other skills that aren’t required, but you’ll find useful in this role. Let us know if you have experience with:

  • Experience working directly with development on the design and architecture of services and applications used by the engineering system
  • Experience with software and hardware procurement processes (business case development, purchasing, acquisition, implementation, and tracking)
  • Confident and clear communications
  • Ability to manage several schedule-critical tasks while delivering results and solutions on time
  • Strong problem solving and drive for results
  • Passionate about continuous improvement in process and services that will have an immediate impact on partners
  • Proven cross-group collaboration skills required
  • Virtual computing (VMware & Hyper-V) knowledge desired
  • Microsoft Certification (MCSE) a plus
  • Microsoft System Center experience a plus (SCOM, SCCM, SCDPM, SCVMM



#MixedReality #DeviceSystems

Security Clearance Requirements (required)

Security Clearance Requirements: Candidates must be able to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:  

  • Citizenship Verification: This position requires verification of US Citizenship to meet federal government security requirements.
  • Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.


Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.  We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.


Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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Senior Service Engineer
Microsoft Corporation